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ComplaintsforR&R Remodeling and Repair
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/26/2021 ************************* and his son came over to our house to give us an estimate to build a 10x17 patio deck he took all the measurements and added up cost of materials and Labor which was quoted to be ******* for everything.We ask him three times this is the total cost he replied yes sir. WE were pleased with the price so he stated that he had another lady project he was finishing up and to hold our spot in line we would need to put down ******* which we met him the following day and got a receipt for the ******* a few days later he said he would go to ********** and pick out the wood and materials which was on a Saturday he called us mid morning and said the price was ******* and that we would have to pay for the wood which we were irritated because he had already stated that was included in the overall price of ******* we were like hold on we didn't agree to that he said he could reduce the cost by building the patio smaller and pay ******* by then we were like no way just forget it we would like our money back. He said that he had already used our money for his rent and it would take a few weeks to get the money because him being a single father and had some other things going on, a few weeks have turn into 7 months later not a phone call he hasn't returned any calls,text or email until 2 days ago which he stated that he wasn't worried about any money that he owes us right now due to medical issues at this time. He has had ample time to repay us back our hard earned money and if we were on the opposite side of the complaint I'm pretty sure we would be getting attorney letters police reports some kind of letter being Sued. He is not to be Referred or Recommended for any kind of business he is not Loyal or Honest about How he represents himself as an Contractor with over 38 years of experience.Shame on him for taking advantage of our Kindness. We Just want our ******* back ?? He makes it hard to trust anyone these day to complete an assignment!!!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.