ComplaintsforAbove Par Golf Carts

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: August 16th, 2023 Amount paid: $2,895.69 The owner of this company assured me that the golf cart was in working condition and it was not. i have all the text messages showing this to be true.The document i submit will show that the owner did try and fix the golf cart but it did not work at any point before or after he tried to fix it.The owner told me he would stop helping me if i started a dispute. I'm asking for the company to pick up this golf cart and give me my money back.

  Business response

  11/28/2023

  We were servicing the clients existing 2-passenger cart, which was her parents. We had picked up a 4-passenger cart that we loaned to a youth camp for the week and had that with us as we serviced her cart. We discussed the cart, she outlined how it would be nice to have for extra riders, maybe her son and his friends. I told her if she was interested, because we were doing other work for her that I would give her a special price on the cart. The client test drove the cart with me and liked the ride and that the cart held better speed up the hill versus her current cart. It was after her test drive that she agreed to purchase the cart. We left the cart with her and sent her an invoice for her to pay (so there was trust on our end to leave the cart without payment). The client reported issues with the accelerator and we made multiple trips with various parts (manufacturer sent us wrong parts first), at NO COST to the client. On our final trip there my service tech sent me a video (which your system wont accept, as it says is too large) showing the cart is functional and operated normally. A while after that she reported issues with the cart again and asked that we come pick up the cart and refund her money. 

  We reminded her of our terms, listed on her invoice and our website, that state, "Golf cart sales, or any product(s) sold, are non-refundable and/or not returnable after purchase. If there is a written approval from the owner of Above Par Golf Carts to accept an order cancellation, there will be a 20% restocking fee charged to the client.". Despite those terms, we informed her that we would work with her, we just needed a little patience to work through it. We informed her that we had taken in several carts from clients who had just purchased brand new carts from us and our shop was full. However, that once we cleared space in the shop we would come pick up the cart, determine any repairs needed, and help find a buyer for it and once we found a buyer we would refund her the money. This agreement was on text with her and her brother. Then two days later she filed a dispute with her credit card company so she could get her money back. When I was alerted of that, I reached out to ask if she indeed filed a dispute, which she said she did. I did tell her that if she pursued that, despite us having an agreement to help her, that I would no longer offer that agreement and whatever comes of the dispute we would "let it happen". We submitted our proof to the credit card company for the dispute. After that the client submitted negative reviews on ****** and yelp and then contacted you. Of course, not listing that we have proof of a functional cart on video nor that we agreed to work with her to recoup her money. We did all we could to cooperate, agree to forgo our normal terms (not even charging her the 20% restocking fee), and still they chose to ignore that and try to smear us online. 

  Customer response

  12/01/2023

  Complaint: 20917775
  
  I am rejecting this response because I was never told I could get a refund. I also was told  this  cart came straight from the prior owner who is an area resident (The Hills) and straight to my house before it was even inventoried. Not sure what he meant by using it at a camp?  Ive had this cart in my garage for four months now. I have video of the issues that never were resolved and now this company is denying that there were problems? The company knows of the issues but eventually started ghosting me as time kept passing.  After four months of  storing a broken golf cart that was  misrepresented to me as in good condition its not asking too much to have it removed from my garage and issued a refund.  This cart is not  safe to drive and the vendor knows this.  *** kept him informed since the first time I drove it. Hes tried to fix it but its worse now than it was before (all of our conversations are documented and attached.) 

  I have no problem removing my yelp and ****** review should I get resolution. Its not slander or smearing if its true. 
  
  Its golf cart repair company, with equipment and trailers and tools to repair carts yet I am supposed to accept that I was sold a broken cart and thats  that? 
  

  I have difficulty maneuvering in my garage since the unusually cart is still stored in there. I couldnt get out my Thanksgiving decorations. Now I cant get to my Christmas decorations.  I had mentioned well before the holidays that I hoped to get this resolved before the holidays. Now its  December 2023. Please pick it up and give me a refund?

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