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Find a Location

Rock Springs Health has 1 locations, listed below.

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    Business ProfileforRock Springs Health

    Health

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    700 SE Inner Loop, Georgetown, TX 78626
    BBB File Opened:
    6/30/2017
    Years in Business:
    10
    Business Started:
    2/6/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Rock Springs Hospital
    • Rock Springs Behavioral Health Hospital
    Business Management
    • Ms. Ruth Clark, Risk Manager
    Contact Information

    Principal

    • Ms. Ruth Clark, Risk Manager

    Customer Contact

    • Ms. Ruth Clark, Risk Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    on 12/07/2021 the hospital double billed me from two different service providers when I only saw one. I cannot get anyone on the phone to help and solve this, or provide service billing codes. on 12/07/2021 they're saying my provider was **************, but then I was also billed for a *********************** for the same intake.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tonya T

    1 star

    07/27/2022

    When I first got to Rock Springs I was told that I would be released in 3 days. The reason ***** ************ took me there was because they said I told someone I wanted to hurt them. They had no proof of this action and would not say we're they hard that verbal statement. Well after my 3days I asked about my release and *************************** said he changed his mind that he talk to the police department and put a request in to hold me for an extra month. Even though the police had nothing on me ( also the reason it was rejected) Javed has a close relationship with the police department and follows their request to hold me as long as possible, instead of going by the reason you were there and what's best for the patient. He used his friendship to determine my release date. during my stay, one guy was brought in after stabbing himself 4 times in the chest and one female took 50pills both brought in from the hospital. Both patients came in after me and both were released before me while *************************** was trying to add a month to my stay. While there I had no issue getting along with everyone. The patient was telling me if we take this to court they would go and speak for me they were also confused about why I was still there. *************************** tried to keep me for 6weeks because the police **** asked and only had one verbal disagreement to go off of while patients who tried to kill there self were getting released in a couple of days when I asked *************************** why I was stuck there for so long, he wouldn't say anything. I strongly feel that he treated me unfairly.

    Rock Springs Health Response

    08/04/2022

    I am sorry to hear that you had a confusing experience here at Rock Springs. While I cannot speak to the admission or discharge circumstances of any of your peers in the program, I would be happy to talk further with you about your experience. Please reach out to our private email at rockspringsinfo.com to continue this conversation. We look forward to hearing from you!

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