ComplaintsforInfinity Liquor Store
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I found their website online, they offered some hard to find bourbons, so I placed an order with them. The total came to $484.96 they accepted Zelle, Cash App, Bitcoin and Credit Card (Master Card Only). I attempted to used one of my Master Cards and the card would not process (something about not being able to process an international card at that time). So I used my Zelle account (with much trepidation) I kept going through the website before I sent the payment and it seemed like a lot to go through just to scam people.They sent me the address for the Zelle transaction, and asked me to send them a notification once I sent the payment, I sent the confirmation immediately after submitting the payment . Once they confirmed receipt of my payment, they were supposed to process my order. As of this time, I have emailed them a number of times, used their live chat on their website, again a number of times and even used their customer service phone number (only to get a fax modem tone upon answering). The only time that I got a response from them was when I used their online chat, I asked about my order and gave them my order number, they came back with,give me a minute and Ill check nothing back from them yet, and that was three days ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.