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          Roger Beasley Mazda of Georgetown has 1 locations, listed below.

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            Business ProfileRoger Beasley Mazda of Georgetown

            New Car Dealers
            BBB accredited business

            Contact Information

            7551 S Interstate 35

            Georgetown, TX 78626-7591

            Visit Website
            (512) 591-9313

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/19/2002

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7551 S Interstate 35, Georgetown, TX 78626-7591
            BBB File Opened:
            9/16/2002
            Years in Business:
            22
            Business Started:
            8/1/2002
            Business Started Locally:
            8/1/2002
            Business Incorporated:
            3/17/2000
            Accredited Since:
            10/19/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jim Bagan, General Manager
            • Mr. Steve Tonsi, CFO
            Contact Information

            Principal

            • Mr. Steve Tonsi, CFO

            Customer Contact

            • Mr. Steve Tonsi, CFO
            Additional Contact Information

            Fax Numbers

            • (512) 591-9401
              Primary Fax

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My 2017 Mazda MX5 was taken to Roger Beasley Mazda of Georgetown by Eagle Custom Paint Body Shop on April 21, 2023 because the driver side window would not stay up after the door was disassemble and reassemble for painting. Roger Beasley kept my vehicle until May 12, 2023, approximately 22 days which is totally ridiculous. The only thing they did within 22 days was replace the driver side master window switch and the window motor. Every time they would install a part, the window would not work. So, they would just order another part and this parts exchange lasted for 22 days. I was finally able to pick up my vehicle on May 12, 2022 and when I picked it up, I noticed many interior and exterior damages to my vehicle. My vehicle has multiple scratches on the driver side front fender, three dings on the hood, the weather stripping around the driver side door is uninstalled, the driver side door has a dent and creases on it, the driver side interior door has scratches on it, the driver side rear fender has a dent on it and the driver side rear tail light is cracked. My vehicle was absolutely filthy on the exterior and interior. I took my vehicle back to Roger Beasley to show them the damages on or about May 17, 2023; I showed the damages to Mr. **** (Service Manager) and he didn't take any responsibility for any of the damages to my vehicle; he denied everything and blamed it on the body shop. I want Roger Beasley to take responsibility for their actions and repair all damages to my vehicle.
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            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Emma L

            07/16/2024

            6/2/22 I test drove a used Kia **** and committed to a cash purchase of $16,257.23 after taxes/fees. 6/3/22 A sales rep delivered the car to me at work. I signed the paperwork and gave her the check. When I got in the car, the CHECK ENGINE light was on. I called and said I wanted to discuss return options with sales, but was directed to the service department. 6/6 I drove 25 miles to **** for diagnostic, and a part was ordered. 6/15 I drive back to ****, part replaced. 6/16 the CHECK ENGINE light came back on. I attempted to discuss with sales manager *****, but again was directed to service. 6/24 drive back to ****, part replaced. 6/25 CHECK ENGINE light came back on. I attempt to discuss with sales manager *****, was directed to service. 6/29 Travel to ****, part was ordered. 7/12/22 Part came in. I leave my car at the dealership and they give me a loaner car. 7/15 They call me for a service update; the wrong part was delivered. 7/21 Service update; car is almost ready. 7/26 Car is ready so I travel back to ****. The CHECK ENGINE light came on before leaving the dealership. Service said they will replace a part again. 8/12/22 Service update; the car is almost ready. 8/18 Service update; my car is ready and they need the loaner back immediately because they sold it. Because of the urgency to collect the loaner, they brought my car to me, left the gas gauge BELOW empty and drove through multiple toll roads. 8/19 CHECK ENGINE light came back on. 8/23-8/31 Failed attempts to resolve with sales manager. 9/1/22 A sales representative says the manager will offer $14,000 to trade in. 9/1-9/16 Multiple failed attempts with sales rep to find anything within new budget. Price negotiations denied. 9/17-10/18 I independently monitored the **** inventory online. Still nothing was within budget for their trade in amount. 10/19 I called sales again to see what they would offer in cash as opposed to trade. Manager ***** says his computer is down and would call me back. He did not
            Read 1 More Customer Review

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