ComplaintsforNext Technologies Inc.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an EvoDesk on May 5, 2022 and was told my desktop selection was on backorder and given the option of switching to another desktop that would be available immediately. I agreed to the change and the order arrived on May 19. Unfortunately, I determined that the color would not work with existing furniture, so I asked for refund/exchange options on June 2. Ultimately, I chose a different desktop on June 10, and was told that the new top would not arrive for 4-6 weeks. For months, I received no updates and called several times to inquire, and was told additional time was needed. On August 9, again having received no update, I inquired as to what was going on and was told that they needed another 4-6 weeks to ship the desktop because the production facility was moving. On September 12, having not received a desktop or heard as to any status updates, I cancelled the order and asked for a refund. I incurred over $600 to ship the parts (in at least 5 boxes) back to EvoDesk. And it took EvoDesk over a month to process the return and refund my money. EvoDesk did not, however, refund me the cost of initial shipment of the product to me (my total cost was $2157, and they refunded ****). So not only did EvoDesk refuse to pay for my costs to ship a partial uncompleted order back to them, they made me take on the burden of shipping costs for the initial shipping of items to me. I raised these issues with them several times over calls and emails, and was told that someone would call me back. In November, I finally informed them that I would pursue a BBB complaint if I did not hear back by the end of November. Unsurprisingly, I never heard back.EvoDesk never completed the order, and should not charge customers for the cost of shipping a partial order to them or for the return shipping to retrieve the different parts of the uncompleted order.

  Business response

  12/12/2022

  Hello *****,

  We apologize that you are unsatisfied with your experience regarding your order.  Upon receiving your desk, you were unhappy with the shade of the Dark Bamboo stating that it was too red for your liking.  We were expecting to receive a shipment of Light, Medium, and Dark Plantation Oak, which we believe the Dark Plantation would have been the ideal shade for you.  Unfortunately, our supplier was unable to fulfill our order and discontinued the product, therefore we have had too as well.  Since you did not want a substitute desktop, our customer service team was required to follow the company policy regarding returns.  This can be located at www.evodesk.com/shipping.  The website states: "You may return your undamaged EvoDesk with the receipt and packing within 30 days of purchase for a full refund of the purchase price less the cost of shipping".  At this time, you have been refunded in full, minus the original shipping charges.  We did make our best effort to get you the shade of desktop you were looking for, but are sorry we were unable to provide that to you given our color limitations.  If you would like to proceed with an order in the future, please know that you can request shade samples prior to making a decision.  

  Feel free to reach out to ******************************** with any questions.

  Best,

  EvoDesk

  Customer response

  12/12/2022

  Complaint: 18557060
  
  I am rejecting this response because: The policy should not apply in my case.  The policy makes sense when the return is due to customer preference or the customer changes his/her mind.  In our case, you simply could not complete the order.  And as you admit, you were never going to be able to fulfill the order because you decided to discontinue the product.  It's likely that you kept pushing the timeline for delivery knowing that you would never complete it, hoping that I would cancel so that you could attempt to enforce this "policy" and not have to pay for return shipping and to try to recoup funds for the original shipping.  

  Please reconsider the application of your policy in this instance - it makes no sense to not offer return shipping or to not refund original sipping costs when you have now admitted that you were never going to be able to fulfill the order.  

  
  Regards,
  
  *********************

• Initial Complaint

  12/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for a desk on September 9, 2022 for $2,856.00. To start with it took 6 weeks and myself inquiring several times to receive parts of my desk when I was told the entire order would ship in **** days. I didn't receive the desk I ordered. I ordered a desk with a wireless charger ($199 option) and a Freeport Plus ($159 option) and a dual-level desktop ($449 option) and have not received any of these to the extent that is at all usable.On top of that, the *** Mount ($129 option) won't hold my computer properly. I bought the ** package ($329 option) assuming it would help accommodate it because it's supposed to be sturdier, but it doesn't, so my computer sits on the ground. This might be partially because we had to attempt to put it together without instructions (which 4 months later I still don't have).I still need 8 screws and a predrilled desktop in order to use the multi-level desk I ordered. The wireless charger actually came with the order but there should be a machined pocket on the underside of the desktop to make it functioning, which of course, there is NOT! So the wireless charger and the dual level desk is literally useless. They said on 10/31 that they would ship the correct desktop that I ordered but I still haven't received it. I also ordered a Freeport Plus ($159 option) with my desk. I had to email and call SEVERAL times over months to get them to send it but when they did, they sent a Freeport not a Freeport PLUS. I've tried several times to email and call to talk to a manager. There's no response to email and calls aren't returned.Theres nothing worse than a company that provides partial parts of an expensive product, in thousands of pieces, with ZERO support or customer service. At this point, I feel I have no other option but to file a complaint and dispute the charge. My main goal is to prevent other hard-working individuals from wasting their money on this unethical company and false hopes of a functioning Evodesk!

  Business response

  12/07/2022

  Good Morning *****,

  Thank you for reaching out and bringing your concerns to our attention.  We do see correspondence with our **************** Manager in our system but understand you have been having trouble with communication up to this point.  Our manager has provided her direct email and phone number to assist you better and limit any system errors that are occurring.  I do show that you have an active order EO77275A for your replacement desktop.  You have been sent the Plus portion of the Freeport along with additional screws with ***** tracking 770689488495.  It has been communicated to our Operations Manager that your replacement desktop needs to be escalated and taken care of quickly.  We appreciate your patience as we are experiencing staffing and product shortages at this time.  

  If there is anything else in the meantime, please contact our **************** Manager directly to ensure a quicker response.  

  Again, thank you for your patience regarding your order.  We want to make sure that you are a satisfied EvoDesk customer.  We truly appreciate you choosing EvoDesk!

  Sincerely,

  EvoDesk

• Initial Complaint

  10/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have purchased Evodesk on 01/23/2020, Order #***** in the amount of $1,351.55. It came without the following parts that I paid for: Controller: Programmable Memory(+$59.00), Freeport Plus(+$139.00) and **************** Tray: Silver Metallic(+$99.00) totaling in $297 in missing parts. I have reached out to customer service within 30 days of receiving the order and several times after that, I reached out again on October 5,2021. I requested full refund or replacement, the desk came bent, up and down button didn't work and I didn't receive missing parts in amount of $297! The desk is a low quality, I put a cup of water on it and the desk paint bubbled up, it has no protective layer, the company didn't list that anywhere on their website. Evodesk responded only to my last email on October 5, 2021 asking me to ship their desk back and pay for the shipping and offer no refund for missing parts! I paid $127 for original shipping and shouldn't be paying for shipping of damaged parts.

  Business response

  11/16/2021

   

   

    We have been in contact with this customer regarding her issues. 

   

  We have a firm 30 day return policy.  She purchased her desk nearly 2 years ago.  We also make sure to send warnings about placing liquids on the desktop as it will damage the top.  We show that she received all parts associated with the desk as well, per tracking and QC photos prior to shipment.  Without one of the items she stated was missing (programmable controller) the desk would not even function.  We offered to assist her in her needs, but cannot refund per company policy.  We checked for previous correspondence with this individual and there has been none.  We have a customer database where are emails are logged automatically.  She stated to my service rep that she was hiring an attorney and thats where the communication has ended.

   

  Please let me know what I need to do to resolve this matter with the BBB. 

   

  Thank You,

  *****

  Customer response

  11/16/2021

  Complaint: 16013234
  
  I am rejecting this response because:

  Very dishonest seller claiming untrue information. The parts they mentioned that I bought didn't arrive, they claiming it arrived, well it didn't. They didn't offer me any resolution apart from sending desk back at my cost which is expensive and didn't even guarantee me any money or replacement back. They didn't offer to send me the missing parts either!

  THAT IS FRAUD! 

  I have sent emails within the first 30 days after purchasing and after, seller didn't respond,. Again, very dishonest of them claiming they didn't receive any emails from me.

  lastly, the products on their website include the one I purchased is misrepresented by them, none of the fixtures mentioned work, parts made very cheap not stable or straight. Its a very cheap desk made in China they selling for $1000. They should of mentioned that on their website. 

  This company completely took advantage of me and my money, charge me high price, ignored my emails until warranty has expired , didn't ship the parts I bought and then lied on BBB about everything. They shouldn't be in business!!
  
  ******* Laryukova

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩