ComplaintsforModern Wish

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In August, 2022, I made an online purchase from Modern Wish of one item, for which I paid the advertised total price of $26.94. I recently discovered that this business has also charged my credit card $29.97 every month since then (18 payments). I called this company (Phone # ************) and was told that when I made this purchase, I was automatically signed up for a "subscription" because I "did not uncheck a particular box" on their web site. This is a scam! No such information about a "subscription" was clearly posted on the web site. Even if it was, I would not (and did not) agree to this monthly charge.This alleged scam has been perpetrated by this business on many others. Please see the customer reviews at www.sitejabber.com/reviews/modernwish.com *My "subscription" at Modern Wish is in the name, ****** Bible (to whom my original purchased item was delivered).

  Business response

  03/21/2024

  Thank you for getting in touch.  We apologize for any inconvenience caused.
  
  As per checking, you have already been refunded. Kindly check with your bank for the refund details.
  
  Thank you, and have a great day!

  Customer response

  03/25/2024

  Complaint: 21462394
  
  I am rejecting this response because:

  In their response to my complaint, Modern Wish says that I have already been refunded. This is not true! There are no refunds made by Modern Wish on my credit card of the 18 x $29.97 unauthorized charges. Modern Wish still owes me $539.46 .

  
  Regards,
  
  ***** Bible

  Business response

  03/26/2024

  Hi! 

  
  Thank you for staying in touch. Our apologies for the inconvenience. As per checking, this has already been taken care of by your bank. Please reach out to them directly for further details. 
  
  Have a great day!

  Customer response

  03/27/2024

  Complaint: 21462394
  
  I am rejecting this response because:

  In their second response to my claim, Modern Wish stated "... this has already been taken care of by your bank." This is NOT TRUE! I contacted my credit card company, which verified that Modern Wish has NOT refunded the 18 unauthorized charges ($29.97 each). This refund should be made forthwith,  so that no further action is required. 

  
  Regards,
  
  ***** Bible

  Business response

  03/29/2024

  Hi! Thank you for staying in touch. As per checking, a dispute was already made by your bank for these charges. Please coordinate with them with the details of the dispute. Have a great day! 

  Customer response

  04/02/2024

  Complaint: 21462394
  
  I am rejecting this response because;

  This business still has not refunded the $500+ that it stole from me by making unauthorized monthly charges to my credit card. Modern Wish continues to intentionally and illegally steal from many unwitting customers in this manner. Perhaps a class-action lawsuit will get them to change their fraudent business practices!

  Regards,
  
  ***** Bible

  Business response

  04/04/2024

  Hi! Thank you for staying in touch. As per checking, there was already a dispute made by your bank. Please coordinate with your bank for the details of the dispute. Have a great day! 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am unsure of what was purchased using my information on this site, but my bank account has been charged $29.97 for the past few months, yet I have not received anything. I cannot find any information regarding the company located at the address on the transactions so I was unable to figure out what it was as I cannot find anything in my email inbox that I ever signed up for any membership. I would like whatever membership I was signed up for to be cancelled ASAP.

  Business response

  03/12/2024

  Hi! 
  
  Thank you for reaching out. 
  
  Our apologies but we could not locate an order from ** under your name and email address. Please review the charge and check the correct merchant's name and reach out to them directly. 
  
  Have a great day! 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid this company on 10/23/2022 for a cheap eyebrow stencil kit that cost only $14.96. I did NOT sign up for any monthly membership. I would not have signed up for a monthly membership that costs twice the amount of the item that I ordered. I have been receiving these charges monthly since 2/2023 and could not figure out what the charge was until now 3/2024. This company has been taking money away from me that I did not have to waste. With inflation the last year has taken a toll and this company was taking money that I need for paying bills and taking care of my family. $29.97 each month to be exact for one year. That is fraud for sure.

  Business response

  03/12/2024

  Thanks for reaching out. 
  
  We are truly sorry for the inconvenience this has caused you. 
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  
  No worries, we just went ahead and stopped the membership, refunded you and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  
  Please let us know if there's anything else we can assist you with.
  
  Thank you!

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid this company on 11/02/2022 for a cheap eyebrow stencil kit. I did NOT sign up for any monthly membership. I would not have signed up for a monthly membership that costs twice the amount of the item that I ordered. I have been receiving these charges monthly since and could not figure out what the charge was until now. This company has been taking money away from me that I did not have to waste.I have been unable to work the last year and this company was taking money that I need for paying bills and taking care of my family.

  Business response

  02/20/2024

  Thanks for reaching out. 
  
  We are truly sorry for the inconvenience this has caused you. 
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  
  No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  
  Please let us know if there's anything else we can assist you with.
  
  Thank you!

  Customer response

  02/20/2024

  Complaint: 21314618
  
  I am rejecting this response because:

  
  The company just charged me another $29.97 today 2/20/24 for the membership I never ordered in the first place. On more than one occasion my account has gone negative because I was charged for this membership without authorizing the payment and not knowing where it was coming from. I have no problem that I paid $14.96 for the eyebrow kit that I actually ordered. I am NOT okay with being charged $29.97 EVERY month since my order on 11/02/22. I've been charged that amount for 16 months including again today since filing my original complaint. The company has now taken ****** from me for a membership I didn't order or use in any way. I only placed one order on 11/02/22.
  

  Regards,
  *********************
  

  
  

  Business response

  02/21/2024

  Thank you for getting in touch.
  
  We are truly sorry for this inconvenience. All the subscription emails were sent to you at the same email address.
  
  As much as we want to refund the remaining months, our system won't allow us. Please feel free to contact your bank to check if you can still get a refund directly from them.
  
  Thank you.

  Business response

  02/21/2024

  Thank you for getting in touch.
  
  We are truly sorry for this inconvenience. All the subscription emails were sent to you at the same email address.
  
  As much as we want to refund the remaining months, our system won't allow us. Please feel free to contact your bank to check if you can still get a refund directly from them.
  
  Thank you.

  Customer response

  02/21/2024

  Complaint: 21314618
  
  I am rejecting this response because:
  I have 3 total emails from this company from November 2022. I do not have any monthly membership emails about paying for a subscription. Which is why I couldn't figure out what that charge was every month. The money I am looking to get back is from this company that was charging me monthly and with no records or receipts being sent to me about paying for their membership. If I had been receiving such emails this whole time I would have been able to track down where the charge was coming from and cancel their membership over a year ago
  Regards,
  
  *********************

  Business response

  02/22/2024

  Hi, 
  
  We sincerely apologize for any inconvenience. 
  
  Rest assured that we already canceled the membership and you will no longer be charged for it moving forward. We also processed the refund for the last 6 months per our policy. 
  
  As much as we want to refund the remaining months, our system won't allow us. Please feel free to contact your bank to check if you can still get a refund directly from them.
  
  Thank you. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a product 1 time. Now there are Unauthorized Reoccurring charges of ***** to my bank. I want a full refund for all the months that I didn't purchase anything and to be removed from any subscription that I didn't agree to Immediately!

  Business response

  01/03/2024

  Thanks for reaching out. 
  
  We are truly sorry for the inconvenience this has caused you. 
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  
  No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  
  Please let us know if there's anything else we can assist you with.
  
  Thank you!

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They have been charging me since July a recurring charge of ***** and I don't even know who they are. Had to close my account because of them and it's not fair my bank will not give me the over 200 dollars they have taken from me

  Business response

  12/21/2023

  Hi, 
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive perks such as random free product giveaways and highly discounted products that aren't even normally available for purchase.
  
  We tried to process the refund however our efforts were denied by your financial institution. We want to set expectations as well that we can only process the refund to the original payment method used during purchase. 
  
  Please reach out to your bank for further assistance. 
  
  Have a great day! 
  
  

  Customer response

  01/03/2024

  Complaint: 21028608
  
  I am rejecting this response because: it clearly stated
  Desired Settlement: Refund None Provided. I closed card they were taking money from my bank said that was only way they would stop. Thank you 
  Regards,
  
  *******************************

  Business response

  01/04/2024

  Thanks for reaching out. We are happy to help!
  
  Your purchase appears to have also included a Platinum Membership. The membership gives you access to exclusive products not available to the public.
  
  No worries, we just went ahead and stopped the membership, and you will not be billed or charged every month.
  
  Your banking provider rejected our attempts to refund the charge. Kindly contact them as soon as possible and you may also ask for a refund directly from them.
  
  Thank you!

• Initial Complaint

  07/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased something from the insured in December of 2022. Im see that they have continued to charge me a monthly fee of $29.97 for the past 6 months. I did not sign up for any membership. This should have been a one time purchase. I would like the $179.82 returned to my account and this charge stopped.

  Business response

  07/29/2023

  We are truly sorry for the inconvenience this has caused you. 
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  
  No worries, we just went ahead and stopped the membership, refunded you the last 6 months per our policy, and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  
  Please let us know if there's anything else we can assist you with.
  
  Thank you!

• Initial Complaint

  07/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 09/19/22 I purchased an eyebrow stencil from this company for $14.96. That's it. That should have been the beginning and end of our transcation. I did not sign up for a Subscription to receive more makeup or eyebrow stencils. I did not authorize further payments from my bank account. Never the less, the company charged me $29.97 on 10/17/22, 11/29/22, 12/27/22, 01/24/23, and 02/21/23. It's at that point I finally noticed these fraudulent unauthorized charges and contacted my bank. The charges stopped at that point but my bank did not refund me these fees. So they charged me $149.85 on top of the agreed upon purchase price of $14.96. I now see hundreds of similar complaints across the internet and I plan to complain to my bank again however, this company must be stopped. They have likely robbed hundreds of thousands of people at this point.

  Business response

  07/14/2023

  Thank you for reaching out.
  
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive perks such as random free product giveaways and highly discounted products that aren't even normally available for purchase.
  
  We have canceled your subscription, so you will no longer be invoiced or charged each month, however, we attempted to refund the fee, but our efforts were denied by your financial institution. Please reach out to them and ask for a refund directly from them.
  
  Thank you!
  

  Customer response

  07/28/2023

  Complaint: 20313922
  
  I am rejecting this response because:  Once I file a complaint with the BBB, I suddenly receive "cancelled invoices" AS IF THESE INVOICES EVER EXISTED BEFORE THE COMPLAINT!!!!! They did not exist. They were never sent to me. Not by email. Not by regular mail. Not by text. Not by direct message. Never sent, period. I was never offered the subscription service you claim the charges are for and even if I were, who in their right mind would pay your company $30 a month for literally nothing but "exclusive offers"??? No products, just offers!!!??? Other companies who aren't stealing from people just ask for the permission to send their customers emails or texts with exclusive offers. They don't charge for them and they don't steal from their customers until those same customers notice what's going on. Absolutely disgusting!!!! 

  Now, you would like me to believe that my bank allowed you to take my money, but refuses to let you return it to me? What a load of crap! Maybe you're trying to return money under the name "MODERN *****" instead of "MODERN WISH"??? The fact that their is a difference in the name of the company that you billed me under and the name of the company on these invoices is also suspicious. EVERYTHING ABOUT YOUR COMPANY IS SKETCHY!  

  I suggest you figure out how to refund my money immediately. I'm not letting this go. I see from researching your company that you've stolen from everyone that had the misfortune of ordering a product from you. 

   

  Regards,
  
  ***********************

  Business response

  07/29/2023

  We sincerely apologize for the inconvenience.
  
  We tried to process a refund on our end but it was declined. We highly recommend reaching out to your banking provider to have this settled.
  
  Thank you.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased something from the insured in November of 2022. Im see that they have continued to charge me a monthly fee of $29.97 for the past 6 months. I did not sign up for any membership. This should have been a one time purchase. I would like the $179.82 returned to my account and this charge stopped.

  Business response

  06/21/2023

  
  Hi ********,
  Thanks for reaching out. 
  We are truly sorry for the inconvenience this has caused you. 
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  No worries, we just went ahead and stopped the membership, refunded you of all previous monthly charges, and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  Please let me know if there's anything else I can assist you with.
  Thank you!
  -MyModernWantz Team
  
   
  
  
  

• Initial Complaint

  05/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In october of 2022 I ordered an eyebrow stencil kit intially for $14.97 on my credit card; they have since november 2, 2022 to present as of 5/2/2023 they have continuously charged my credit card for $29.97 for a grand total of $209.79. I have reached out to my credit card and file a dispute but they can only go back 60 days; I tried to reach out to the company and cant reach ANYONE! This was charged on my Ulta Rewards Mastercard.

  Business response

  05/25/2023

  Hi ********,

  Thanks for reaching out. 
  We are truly sorry for the inconvenience this has caused you. 
  It looks like a Platinum Membership was included in your order as well. The membership gets you access to exclusive products not available to the public. Details were sent to your email on how to access those products.
  No worries, we just went ahead and stopped the membership, refunded you of all the monthly charges (total of $209.79), and you will not be billed or charged every month. Your refund will reflect 37 business days in your account (depending on your bank provider).
  Please let me know if there's anything else I can assist you with.
  Thank you!
  
  -MyModernWantz Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩