ComplaintsforShottenkirk Hyundai

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Hyundai Ioniq 5 Limited VIN ***************** on 12/28/2023 from Shottenkirk Hyundai in Granbury, *****. When I purchased the vehicle, two keyfobs were presented. The salesman *************************** took one keyfob so as to move the vehicle into "Make-Ready". He gave me the other one. When I picked up the vehicle the next morning, the sales manager *************************** neglected to give me the other (2nd) key. When I realized this, I called him from the vehicle (as I had already left) and he assured me that they would mail just me the second keyfob. He never sent it.I had several texts with him in the succeeding ***** and was put off with excuses. (His health, vacations etc). I left a message with the general manager *************************** on January 13th. I received no response. I then wrote a letter directly to Mr. *************************** on January 17th and received no response (I waited a week). These keyfobs are expensive and programming them is expensive. I feel that I purchased and am *********** the second keyfob. My conjecture is the second keyfob was lost at the dealership. I am asking for remuneration of $250 so that I may purchase another keyfob and have it programmed. This is only about 50% of the cost of this at Hyundai. I'm asking for this reduced amount so as to have a better chance of receiving it.Thank you for your help in this matter.************************

  Business response

  01/24/2024

  Our general manager, ***************************, reached out to ************ on 01/24/2024.  ************ explained his concerns and frustrations.  During their phone conversation, ******************** agreed to reimburse ************ for a new key.  We prepared a reimbursement. check and overnighted it to *************  He is going to have a second key made in his home *****************.  ************ was satisfied with this agreement.

  Please close this case.

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They promptly rectified the issue. Thank you BBB!

  
  Regards,
  
  *********************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got an email saying that my vehicle has been removed from my account. I tried to login my account, my car was gone! I called the ***** she said I was the registered owner but they removed my name its now under someone elses name. How can that happened? I dont know how they can make this mistake. Their ****************** is such mess. How can they change the registration without my consent? She has me call the dealership to get them fix for me. Nothing can be done on her end. I called, the ** Manager picked up my call. He said he is going look it up and get someone to fix it for me and will call me back. I said I need him to call me back asap as I do not know who is using my VIN and what would he do with the information. He said he understands. I called sales, he didnt answer the call, I left a voicemail. No one call me back until they closed. I was freaking out and dont know what to do. I headed to the police department file a report as Im afraid I will get into trouble if I got pulled over by a police when I drive that car on the road. The officer check all my documents and they pretty sure they messed up the paperwork. The officer can see they are the one submitted the registration paperwork. He said this is a big thing and better not to drive the car until they got everything done. What if I got pulled over by a police while I driving and it takes time to figure out what happened then I couldnt make it to work. I could have lose money, even my job! Im so devastated. I have a new car not under my name and have make the payment plus I cant drive it. The officer reminded me they have to get me a new temp plate match the **** Im so depressed I want them to order a same new car for me. By the time Im waiting, I keep this one as a loaner. I dont feel safe to drive the car anymore always look for police scared of pull over by a police. I cant focus to drive. Im afraid one day it will go under someones name again. To be continued due to limitation

  Business response

  08/11/2023

  This is not a dealership issue.  We didn't send her the letter about ownership change.  According to records we have from Hyundai, the vehicle was reported sold to her and still is.  According the state records, she is the owner.

   

  Customer response

  08/13/2023

  Complaint: 20300002
  
  I am rejecting this response because:
  

  I checked with DMV last week. They said the ownership, yes, but the registration of the temporary plate number has been changed and they never contact me and give me a new plate number. If I didnt went to the police department, I would never known that until I got pulled over by the police or received an actual plate number. How much time consuming it was? How much inconvenience this caused me? How scared it could be for driving a car with the car plate that not match with the *** number. They never apologized, never gave me a reason why could that happen. That ****** me off. One more thing is about the manufacture issue about the window glasses. They never followed up, never help with contacting the dealership in *****. The issues still havent been fixed. I still need to go back and forth to *****. It would make the things much more easier if they do something ahead. Dont tell me they didnt know it. They have to fixed it or I would not accept it. 
  
  Regards,
  
  *******************

  Business response

  08/14/2023

  ************ is correct.  There was a new temp tag printed for the vehicle she purchased.  

  There was a couple looking at the Hyundai ************ purchased prior. They did return to,the dealership in July and purchase a different vehicle.  The sales staff inadvertently used the incorrect serial number to produce the temp tag.  

  The mistake was noticed before they left and a new temp tag was made for them.  However, the errant tag was not voided. I voided the errant tag this morning.

  I don't know where the notice came from that ************ received about ownership change.  For the ************** and Hyundai ************** ************ is the owner.  There's no question about that.

  Permanant registration supersedes all temp tags.  

  I have attached a copy of her permanent  registration.  In the same attachment I have included proof that the errant temp tag has been voided.  Also, proof that Hyundai Motors show her as the owner.

   

  Customer response

  08/14/2023

  Complaint: 20300002
  
  I am rejecting this response because:
  They didnt read through my whole message. I DID go to DMV. The lady said this would not affect the ownership. I know that. Even its only the temp tag, I could have been pulled over by the police and get into trouble. Dont talk to me like, its JUST a temp tag. When its not match with the *** number, its not match. No doubt. I am a customer. I know nothing about the paperwork. Dont expect me know all those DMV things. The dealership didnt notice they messed up he paperwork until I called them. By then no one returned my call and made me go to the police department to figure out what is happening. No one would ever expect the dealership will messed up the paperwork. This is so unprofessional. This is unacceptable. They dont care about the customer. Now, back to the windows glasses of the car. The window glasses still havent replaced yet. **** and ******* and *******, they all know that. Im still negotiating with the Plano dealership. They didnt help with anything. None of them even tried. No after sale service. All they care is the sales. 
  
  

  Regards,
  
  *******************

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a truck from Shottenkirk Hyundai; they assured me they would fix a few problems with the truck - but they don't. In fact - they made it worse.I bought a truck from Shottenkirk in August 2022.When buying it, I found a couple of things that were still wrong with the truck. The 360-degree camera system, as well as the wipers and washer, didn't work. We agreed that their shop would fix those things and that I would make an appointment to fix them.By the end of October, my truck still wasn't fixed. Three days after writing a negative review on ****** in early December, I received a call from Shottenkirk Hyundai Granbury's service department. They told me that a part they had been waiting for had arrived and asked me to make an appointment to have my issues fixed.I dropped off the truck at Shottenkirk Hyundai Granbury's service department on December 13th. They could not fix the issues and asked to keep the truck for further investigation and let me leave with a loaner vehicle.By the end of February, the temporary license plates on the loaner vehicle had expired, and they still had my truck.By mid-March, I had family visiting from out of state and needed a vehicle to get around and asked to borrow my truck and made a new appointment.When they brought me the truck, I was stunned that they managed to break it more. I gave them the truck to fix two issues, and it came back with those still broken, and they broke more in the process. Some functions they now broke are lane keep assist, lane departure warning, blind spot warning, automatic high beams, and many others. They also broke the entire entertainment system and brought the truck back to me with an older sync 2 system instead of the $1500 sync 3 system I had installed after buying the truck.On the day of the scheduled service appointment (early April), they canceled it at 7 AM.Today, in mid-May, 9 months after buying it, I still have a broken truck. Please fix it or take it back.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we initially agreed to purchase the vehicle, we were sent an estimate of costs. When questioned the fees and asked what APR we were being quoted, we were told this is just an estimate - when they had our credit and we do the final sales contract, everything would be finalized and agreed on. 6/30/22: During final agreement of the purchase, we stated we did not want the Shottenkirk Care package for the additional $1995 or the Tint/Nitro for $599.95. We were told those items were mandatory to be able to purchase the car. We again stated a dealer cannot force a consumer to purchase something they do not want and we do not even live near Grandbury to be able to use those services. Again we were told they were mandatory. We stated we believed this to be an illegal practice to which they responded we just didnt know because we had not recently purchased a car. Because we did not have reliable transportation and we are both essential workers, we were forced to pay this additional cost. These costs are financed as well, which means we are also paying interest on these fees. Again while signing the finance paperwork, we had to demand multiple times to see itemized amounts of the final sales price to understand why they were arriving at a much higher payment than what we expected. Once they showed it to us (manually writing them on the paper) it was discovered there were additional add ons they were trying to add again without our knowledge. We also had to demand to see the APR several times as it was not disclosed on any of the paperwork. The entire transaction was designed to cost us much more than it did. We were fortunate to have caught some of it, but not get them to reverse the mandatory items described above.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A 2022 Hyundai Accent was purchased on 05/16/2022. A service plan and extended warranty were part of the purchase through a third party vendor, ************. After further review, the decision was made to cancel both of these plans and the forms were filled out with ************, ************ has cancelled both plans and the funds for the extended warranty have been sent to Hyundai Finance. The funds for the service plan were sent to the dealership in late May according to ************ but have not been sent to Hyundai finance by Shottenkirk Hyundai. Three e-mails and a phone call later and I have as yet to speak to someone about this. The last person I spoke with said I would need to make an appointment and drive to the dealership which is about 45 miles away. I am asking that the dealership send the refunded service contract funds to Hyundai Motor Finance.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told on date of purchase 11/5/21 of vehicle that a premium interior/exterior product was applied to it. It clearly says on contract the purchase date and applied date are the same. They tell me it was done before hand. They just tell me product yet unable to provide proof of what or when it was even installed. The coverage was $2167.00 for three year coverage was free. My truck was already over $40,000 and I would not add this additional cost. I have tried to resolve this with ******, **** and **** at the dealership. ****** has told me multiple different stories including one that he stated ALL transactions were audio and video recorded. This would solve our issue. It has been 3 weeks. No proof provided. No receipt. No description of product. Only their word, that is costing me $2167 plus finance charges. I am not ok with that. How can they charge this much for service and not have a record of what was done, who at the dealership did this service and the exact time of application. It does not seem right. There are countless reviews on YELP and ******** that report this same type of behavior by this dealer. I just want to see proof something was applied. I dont believe anything was done. Their word is not proof enough for a $2167 charge! Please help!

  Business response

  05/31/2022

  In the interest of timely reporting, we are sending our response via this email.  We also are mailing the originals document to the ****** address.
  See attached.
  
  Thank you
  *********************
  Shottenkirk Granbury-Ford, Hyundai & CDJR
  

  
  

  Customer response

  05/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. What happens next?
  
  Regards,
  
  *******************

  Customer response

  05/31/2022

  Date Sent: 5/31/2022 1:33:50 PM
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. What happens next?
  
  Regards,
  
  *******************

  Business response

  06/06/2022

  I will mail ************ a check for $1000.00 to his address listed below.
  
  *******************
  516 *************.
  *******, ** 76036
  
  Thank you
  *********************
  Shottenkirk Granbury-Ford, Hyundai & CDJR
  Office    ************
  

  
  

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