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ComplaintsforJustice Plumbing
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid an $150 extra for a ten-year warranty on a *************************** 50 gallon electric hot water heater installed and sold by Justice Plumbing on 01-25-2016. I now have a new replacement BW hot water heater with only the remaining few months warranty that is left on the standard six year for the purchaser instead of the extended Four Years and a few months I should have!!!! The following details show how offensive Justice Plumbing was in handling my problem. On Oct 14, 2021, **** from Justice Plumbing came out on a service call and diagnosed a leaking tank. He told me I would get a call back about when the repair would be done. On Oct 15, I called Justice because I hadn't heard back. Justice returned the call be saying they had lost our records and there would be a $95 service charge for a plumber to come back out and get the tank's model and serial number. I then called the manufacturer, ***************************, ******************* who verified that the tank was covered by the standard six year warranty but an extended warranty was not recorded! *************************** assured me that I did not have to have a replacement heater put in by the installer and I got a plumber, ******, recommended by them to come out late that night and install a new heater. The new heater leaked but it was due a blocked **** water line backing up. The initial misdiagnosed tank problem was due to Justice Plumbing and after calling the **************** once again and explaining all this, BW resolved ****** problem of having to return a functioning hot water heater by saying that under the circumstances they would accept it and give him credit for the new one. This still left me out of the extended warranty that I have a receipt for!!! BTW, I paid Justice for the initial installation by check because they told me that their credit card machine was broken. If you want to see the receipt, let me know. I am 78 and uploading is difficult.Business response
12/20/2021
Justice plumbing tech did miss handle this Job. Justice Plumbing will be refunding $150.00 for the 10 year warranty that was not held up. I will also contact ******************* to apologize.
Customer response
12/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.