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ComplaintsforKOG Roofing
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
KOG Roofing installed a new roof at the time that I purchased my home on 1/31/2020. The previous owner of my home ******************* paid KOG roofing to install a new roof as a condition of me purchasing the home from him. ******************* paid KOG to install the new roof. When I purchased the home I met ********************* a representative of KOG. He gave me his card and stated that the roof had a 2 year workmanship warranty and a 5 year material warranty. The roof started leaking in my master bedroom and master bathroom during heavy rains around June 2020. I called Booby and informed him of the issue. He came to my house and checked the roof. He said that the cause of the leak was 2 rotten wooden lap siding boards and flashing. He said that was the issue and it was not the roof that he installed that was causing the leaks. He quoted me a price of $2,800.00 to fix. I got a second bid and had it fixed for $650.00. The roof started leaking again around August 2021. I contacted ***** and he sent his workers to my home and claimed the leak was fixed. On December 3, **************************************************** my master bathroom again. I called ***** on 12/6/2021. He told me that his workers would be at my house on 12/11/2021 to fix the leak. No one showed up on 12/11/2021. I called ***** on 12/11/2021, 12/13/2021 and left messages. On 12/15/2021 I emailed him. On 12/21/2021 I texted him. He will not answer my calls, respond to my texts or emails. I would like KOG to honor their stated 2 year warranty and fix the leak in my roof that causes water to flood my mater bathroom when it rains.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.