Business ProfileforBig T Branding, Inc.

This complaint is for account number XXXXX with Big T Branding. The rep, Haley J******, contacted me to ask if I would be interested in advertising on a magnet for the local college. I gave it some consideration and shared my concerns about the timeline for the delivery of the product. Haley assured me that they would likely be delivering the product by the end of this month, so on 9/9/22 over the phone we confirmed that we would move forward. I made payment over the phone but when I received the contract, I saw that the terms only guarantee that the product can take up to 90 days to be delivered, which is too long for my timeline. I called the next business day, 9/12/22, to cancel the contract and Haley told me she couldn't handle the cancellation but her manager would contact me. The manager, Joseph, called me a few minutes later and attempted to persuade me not to cancel because it "would take a while for the refund anyways". I told him I would consider their services down the road but needed to cancel this contract, since I had not signed. He said he would process the cancellation, then called me a few minutes after to say they would not cancel because he believes Haley mentioned the terms and they recorded the call. I still have not signed the contract, nor provided artwork and feel that I am well within my rights to have the full payment refunded immediately since I contacted them the very next business day to cancel. Definitely avoiding this company in the future.