ComplaintsforCrawford Services Inc
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 21st sewer line was stopped up and Crawford Services came out and had to dig up the intake pipe. while they were digging up my intake pipe by the house, they destroyed my shrubbery. I mentioned it to them and they said, oh it just looks that way because ********* was pulled up and sat on your lawn for 2 days, once it gets replanted it will bounce back. they replanted some of my shrubs and left a huge whole! it has been 3 weeks now with plenty of rain and my shrubs are dead where they removed them. I called them to rectify this and they told me they do not cover the damage. They destroyed it, why are they not going to make it right? These shrubs have been here over 40 years!!! so disappointedCustomer response
04/17/2024
Company has contacted me April 16 and promises to fix the issue.Customer response
05/22/2024
Crawford reached out to me and set up a time for us to talk, we talked and they came out and replaced the bushes that their people destroyed. You cannot buy mature box bushes so they replaced them with the largest they could find and eventually they will grow to fit right in with the existing bushes. They did me right!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.