3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brian P
5 stars02/09/2024
Great quality. Must be awesome logistics within this company too.Review from Brian P
1 star02/05/2024
I'm leaving this star so I may tell my story. After ordering from K&N website on a Saturday. I realized I ordered the wrong one and couldn't get hold of any customer service through phone call or email because they closed for 48 hour until Monday at 10 am central. So I called at 10 am, spoke to supervisor and self proclaimed "end of the line" *****************. **** told me since my order was ran through their system and put on a pallet, there was no way to cancel the order or do anything about it. Finally after threating to come here, **** says he will go down to shipping and see what he can do... this company is borderline scamming people and I'm questioning why I put my complaint here instead of through scams. It is only 2 hours after calling and having this experience but I don't have faith **** will even try.
K&N Engineering Response
02/06/2024
Hello. Although at the time the customer realized his error and we were able to respond, we did do everything possible to stop and cancel the order, however we were not successful. Nonetheless, we will work with the customer to resolve the matter, as customer service is our benchmark. I will contact this consumer directly with a resolution.Review from Jon K
1 star01/20/2024
Ive been waiting for my replacement filter for 2 months and when I called I got treated horribly and lied to I just want my filter so I can drive my car Ive been waiting since November ****** was the only helpful one outta the ********************************************************************************************************************************************************************** AFTER HE HINTED AT TAKING LEGAL ACTION AGAINST ME WOSRT COMPANY EVERK&N Engineering Response
01/22/2024
Hello. Thank you for the feedback about the interactions, your message has been forwarded to our **************** Leadership team and the phone calls will be reviewed to verify what was stated. As for the replacement air filter for your K&N intake; the air filter and intake system are currently not in stock and we do not have an ETA for when it will be back in stock. As soon as the air filter is available, we will be shipping you the replacement.K&N Engineering Response
01/22/2024
We secured and new replacement filter for ****************, and we are in the process of shipping it out to him. There aren't any orders in our system for the purchase pf the original filter. We do not know what happened to the original filter or how it was damaged. **************** is happy with the resolution.K&N Engineering Response
01/24/2024
Our **************** Representative reached out to the customer this afternoon after checking on the order and confirmed that the order and new filter was both delivered in good condition and is now installed on their vehicle.
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