Complaints

This profile includes complaints for D & M Leasing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  D & M Leasing

  17090 Dallas Pkwy STE 200 Dallas, TX 75248-1968

  
• 

  D & M Leasing

  2730 N State Highway 360 STE 100 Grand Prairie, TX 75050-6409

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date January 23, 2025 Purchase 2023 ****** Tundra $Traded in a 2019 ****** Tacoma $7,300 trade in value Dispute - Undisclosed collision damage estimated at $5,253.16 The vehicle shows signs of a front-end collision on the passenger side, resulting in both structural and cosmetic damage to the front bumper and fender. An independent inspection by ***************** revealed partial repairs and repainting had been made as well as cosmetic cover-**** including plastic repairs on the back of the right bumper cover. Additionally, the front bumper assembly is structurally compromised, with some parts loosely affixed due to broke connectors and clips that secure it to the supporting structure.I provide an independent repair estimate covering the full extent of the damage along the right side, from the point of impact down the full length of the passenger side.Since this damage was not disclosed during the sales process, I believe this constitutes a breach of the implied warranty and may violate consumer protection laws. As such, I kindly request one of the following resolutions:-Repair of the damage at no cost to me.-A full or partial refund to account for the ********************* diminished value.-A formal agreement to resolve the matter in another way. I look forward to your prompt response and hope we can reach an amicable resolution. If I do not hear back within 14 days, I may need to explore additional options.They failed to meet the deadline

  Customer Answer

  Date: 04/15/2025

  Revised estimates have been provided that lower the repair cost using a vendor provided by D&M leasing however that have yet to respond to our counter offer that includes the full scoop of the repair vs the limited repair they instructed their vendor to provide.  After speaking directly with the repair vendor they advise us D&M specifically limited what they were allowed to quote/estimate vs the visible damage they saw and documented with pictures and first hand accounts during the estimate process. 

  In response we sent the following on 4/11/25 to D&M leasing and have yet to receive a response after three business days.

  Sent 4/11/2025 @10:51am

  Hi ****,
  Ive reviewed the initial repair estimate and noticed that several key concerns were not addressed. As a result, I reached out to the body shop and requested the addition of items listed on lines 6, 7, 8, and 9. Attached is the updated estimate noted as revised 4.11.25, which now accurately reflects both the visual and structural issues related to the previously undisclosed damage to the ****** Tundras front bumper.
  Please take the day to review the revised estimate and provide your response no later than Monday April 14th

  
  To clarify, I am not seeking direct payment from D&M. If an agreement is reached and the repairs are completed, I request that D&M either pay the body shop directly or issue a joint check made payable to both of us, which I can endorse for payment of the grand Total of $1,553.05
  

  I would also appreciate the opportunity to review and discuss any future proposals prior to the drafting of an NDA that is being sent for my signatureparticularly when the document contains inaccurate or incomplete information.
  

  While our past experience with D&M has been positive, the handling of this particular matter has been disappointing and will leave a lasting impression.
  
  I hope we can move forward constructively from here and resolve the matter efficiently.

   

  Business Response

  Date: 04/15/2025

  To Whom It May Concern-
  
  I am writing in response to the complaint filed by *** ******* regarding his 2023 ****** Tundra, purchased from D&M Leasing. We appreciate the opportunity to address his concerns and provide clarity on the situation.
  
  ********** is a valued, long-standing client of ours, and we take his concerns seriously. At the time of purchase, we provided *** ******* with comprehensive information, including the Carfax report, vehicle photos, and the standard state inspection. As a finance facilitating company, we do not have a body shop or service shop, and it is the consumer's responsibility to conduct an independent inspection of the vehicle prior to purchase.
  
  Upon noticing that his bumper was slightly out of alignment, *** ******* took the vehicle to a body shop, where it was suggested that the vehicle might have been involved in a minor collision. This information was not disclosed to us prior to the sale. To address his concerns, we promptly offered *** ******* the option to trade out of the vehicle, but he expressed a strong preference to keep it and have the areas of concern addressed.
  
  As a gesture of goodwill and in recognition of our valued relationship with **********, we agreed to address the concerns related specifically to the front bumper alignment and the passenger front fender. *** ******* agreed to have the vehicle evaluated by one of our preferred body shops, ********************. He expressed satisfaction with their professional evaluation, which identified the concerns as minor and cosmetic.
  
  In line with our commitment to customer satisfaction, we have extended $641.15 to ********** to cover the specific repairs to the front bumper and front fender. We believe this is a fair and reasonable resolution, considering the vehicle was purchased "as-is."  Attached we have included pictures of the vehicle, the contracting paperwork, Advantage Auto Works evaluation and quote of repairs we are agreeing to as customer service goodwill.
  
  Our goal is to continue working with *** ******* to reach an amicable resolution and ensure he remains a satisfied client. We are committed to providing excellent customer service and appreciate the opportunity to resolve this matter.
  
  Thank you for your attention to this issue. Please feel free to contact me directly if you require any further information or clarification.
  
  Best regards,

  Customer Answer

  Date: 04/16/2025

  I am rejecting this response because:   the estimate provided by your vendor was specifically limited to D&Ms scope and specifications. This restriction prevented the body shop from preparing a comprehensive and transparent repair estimate, which in turn has limited our ability to engage in a meaningful follow-up discussion regarding the actual necessary repairs. 

   

  Following up on our previous communication, I wanted to confirm that we rejected your offer of $631.60 last week. This decision was based on the fact that the estimate failed to address critical components that are actually damagedspecifically, those providing outer support to the front bumper.

  Additionally, we have learned that the estimate provided by your vendor was specifically limited to D&Ms scope and specifications. This restriction prevented the body shop from preparing a comprehensive and transparent repair estimate, which in turn has limited our ability to engage in a meaningful follow-up discussion regarding the actual necessary repairs.  

  To recap: After reviewing the initial repair estimate, we found that several key issues had not been addressed. I subsequently contacted the body shop and requested the inclusion of the items listed on lines 6, 7, 8, and 9. Attached is the updated estimate, which more accurately reflects the visible structural damage to the ****** Tundras front bumper.  
  In particular, we had questions regarding the replacement of the following parts:  Please pardon any inaccuracies in the part numbers I referenced them using ******* online parts lookup. Ive included a picture for clarity.

  #2 (52112)  Outer bumper cover: This part is deformed and has a broken/repaired connector to the inner fender liner, which may lead to further issues.
  #5 (52712)  This component is currently loose and may not properly attach due to broken clips on both it and the adjoining part.
  #6 (53911B)  This part connects to both components at the adjoining seam.  Part can be reused/ not replaced
  The total of the updated estimate is $1,553.05.
  
  In an effort to resolve this matter efficiently, I am willing to consider a revised offer of $1,146.95. This reflects my willingness to cover the cost of parts #2 and #5 (totaling $406.01), provided that D&M agrees to pay for the associated paint and labor to complete the repairs.
  

  Please let me know how you wish to proceed.
  
  

  Business Response

  Date: 04/18/2025

  To Whom It May Concern:

  D&M Leasing continued to work with *** and Mrs. ************** We expressed our gratitude for their continued trust and loyalty as a valued client.  We acknowledged the concerns they have with your 2023 ****** Tunda and are committed to ensuring your satisfaction.
  
  As a gesture of goodwill for being long standing clients, we honored *** ******* request and agreed to submit funds to in the amount of $1,146.95, attached we have included the revised Goodwill Letter of Agreement for their review to sign and return.
  
  D&M Leasing agreed to provide an Enterprise rental while their vehicle is being serviced.

  We look forward to continuing to service *** and Mrs. ******* with the highest level of care and support. 

  Sincerely,

  **** *******

  Customer Relations Manager

  Business Response

  Date: 04/21/2025

  To Whom It May Concern: 

  D&M Leasing is pleased to have reached an amicable resolution with *** and Mrs. ******* to their complete satisfaction, attached we have included the Goodwill Letter of Agreement. 

  The goodwill check has been sent via ****** Tracking #:880692790688.
  
  Appreciate their patience and continued trust.  We look forward to our continued business relationship with *** and Mrs. ******************** regards, 

  Customer Answer

  Date: 05/06/2025

  I have reviewed the business response and accept this resolution as I had no choice after they delayed the resolution from February to the end of April.  The issue is closed as of this notification.

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had leased 3 cars from DM over about 6 yrs, so when my daughter needed a new car and had to paid off car to trade in and wanted a low monthly payment. I sent her to ***** at DM. About 6 months after the purchase she shared with me that she had be requesting the contract and with no luck as ***** had left the company. and all the other employees told her they would sent over only to fail to do so. I trusted that DM would take care of my daughter as a loyal customer. and today almost 2 yrs after the purchase she finally was able to share with my the contract. and If I am reading it write she was not given the $12k in trade in as stated but only $9k. She did not pay $47k for the jeep she actually paid $58k on a 5 yr lease with "residual value( ballon payment) of $30k so she will have paid over $66k for a jeep and if you chooses to purchase the jeep it will no way be worth $30 and she will have trouble getting a loan. I recently leased my 5 car however this time I went through ******, there is only a rent fee not a rent fee and 9% interest on the loan. I am not sure how DM is getting away with charging this and I am ashamed that I allowed my daughter to be RIPPED OFF and I believe DM needs to refund the Trade value short fall that was not given.

  Business Response

  Date: 04/14/2025

  Dear BBB -

  Thank you for bringing this matter to our attention.   We appreciate the opportunity to address the concerns raised by a third party regarding our client, ****** *******.

  We want to express that we value the concerns of Ms. ********* mother regarding her daughter business transactions, specifically the trade-in that took pass over two years ago.  However, due to privacy laws, we are unable to discuss specific details of this without explicit authorizations form our client, ****** *******. 

  As of today (04/14/2025), we have not been contacted by Ms. ******* with any concerns.  We are here to assist and address any questions she may have and encourage her to reach out to us directly.

  We remain committed to maintaining the confidentiality and privacy of our clients while providing the best possible service. Thank you for your understanding and cooperation.

  Sincerely,

  **** *******, Customer Relations Manager

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concerns regarding a safety issue I have encountered with the ***** RX350 F-Sport which I purchased from D&M Leasing four months ago.Recently, took my vehicle in for service to a local ***** dealership after hearing a dragging or scrubbing sound when I engaged the break while slowing down or coming to a stop. I was advised by the ***** technician that there was a significant safety concern pertaining to the rear and front brakes, rotors, and the caliper bracket on the drivers side. The technician informed me that these components are dangerously low and that the brakes are not engaging properly. This alarming revelation has raised serious concerns about the safety of my vehicle, myself and the safety of the general traveling public.While I understand that it is the buyer's responsibility to have the vehicle thoroughly checked, I must emphasize that D&M technicians previously assessed this vehicle and deemed it safe for operation. Given the current circumstances, it appears that this assessment was misleading and, frankly, unsafe. I believe there should be accountability on D&Ms part for what I consider to be a fraudulent claim regarding the vehicle's condition. I kindly request a thorough review of this situation and a prompt response outlining how D&M intends to address this issue. I believe it is crucial for both the safety of your customers and the integrity of your business practices. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Ms. ******

  Business Response

  Date: 10/31/2024

  To Whom It May Concern: 

  Thank you for bringing to our attention of **** ******* concerns regarding the brakes and rotors. 

  D&M Leasing facilitated the financing of the 2021 ***** RX 350 **** ****** leased the beginning of June.  The vehicle was purchased from a reputable franchise dealer *********************** Independent Inspection of the vehicle is the consumers responsibility, please see the attachments. 

  D&M Leasing values **** ******* feedback and committed to assist in any way reasonably possible. **** ******** satisfaction is important to us, and we appreciate your patience as we are currently working with **** ******.  

  Sincerely,

  Business Response

  Date: 11/07/2024

  To Whom It May Concern: 

  D&M Leasing reached out to Ms. ************* We value her feedback and appreciate her sharing with us her concerns.  For being a valued customer, D&M ********************** worked with Ms. ****** to her complete satisfaction.  

  Best regards,

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have leased a vehicle from D&M Leasing for a total of 4 years. The lease is up and because I am not selling them the car ( there is over $10,000 in equity) and I have chosen to do a lease buyout, they are tacking on fees and trying to do a purchase agreement vs a lease buyout agreement. They are charging a $513 fee for a penalty for buying out the lease and not selling it to them. They are charging a $225 document fee and a $46.35 dealer inventory fee which they are suppose to pay. I have already had the vehicle inspected and the tags have been paid for the ********* year because I was told my lease was up on the 1st of November . After I paid these fees, I received a call stating my lease was up on the 1st of October. they are also charging me for these fees as well even though I have already paid them. I have tried working with them and have even asked them to go back and review the recorded conversations as I was told the buyout would consist of the remaining balance of the vehicle plus tax, title and license fees. I specifically asked if there would be any additional fees and was assured there would not be. I was told I have to pay these fees or surrender the vehicle. I have tried to resolve this issue with no success. I have called, texted and sent emails. You would think a company as large as this one would rather work with a customer in resolving these fees than to have a customer telling everyone what bad customer service and bad business practices they offer.

  Business Response

  Date: 10/03/2024

   

  Dear BBB -

  Thank you for bringing this matter to our attention.  We take all client concerns very seriously and are currently reviewing the situation regarding the fee's and will reach out to Ms. ***************** are committed to resolving this issue to the best of our ability and will do whatever is reasonably possibly to assist in this matter.

  Kind regards,

  Customer Answer

  Date: 10/12/2024

  I am rejecting this response because:   They have not reached out to me to discuss or correct the issue. They have not communicated with me except to ask for me to give a positive review on ****** which of course I did not give them a good review. There has been effort on D & M Leasing to address or rectify my complaint..

  Customer Answer

  Date: 10/30/2024

  I just wanted to update you that D&M Leasing has reached out and we have come to an agreement to settle my complaint. **** ******* from D&M Leasing contacted me and worked with me to resolve each of my issues.  Thank you for all of your assistance with this matter.

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was between Feb 9 and Feb 20 I had a lease through D&M since 2020. When I got my truck, COVID - 19 hit and my place of work was shut down. I missed a couple of payments due to not having a job and unemployment not coming in quite yet. I spoke with my sales **** *********, about this and I was told that those missed payments would be deferred until the end of my lease term. Fast forward 4 years, I get a call from ********* stating that the terms of my lease were coming to an end and that I had to make a decision to refinance or start another lease by Feb 19th or my truck would be repossessed by them immediately. The paperwork was not received by me until the 18th. When on the phone, he mentioned that the Truck would be repossessed due to being late on payments for the last 4 years. I was enrolled in auto pay so was very shocked to hear of this news. Come to find out, the payments were not deferred like stated and every payment I was making was to fulfil the previous "late payment". I had asked to be put on a payment plan for these late payments when I received a call stating they were late, and the payment plan was never sent over.We also found out that something fell through with the lease when it was being finalized, and ********* pushed it through their own private company without permission to do so. The lease was never put on my credit report and ********* was very shocked to learn that my credit was so good due to "late payment for 4 years". When going to refinance because there was no option provided to pay the late payments in full, my credit was ran 9 different times due to negligence with his "assistant", none to which I agreed to. My credit score dropped ************************************************************************* into the highest 13% interest rate. We only learned of all this because of this disclosure we received when buying a house. We were forced into something due to negligence and my credit has not recovered.

  Business Response

  Date: 08/26/2024

  To Whom It May Concern: 

  Thank you for bringing **************** concerns to our attention.  We take these matters very seriously. 

  We see that we recently worked with **************** at which point he was completely satisfied. 

  We value his feedback and want to make sure we have answered all of his questions in addressing his concerns. We will look into this matter further and reach out to ****************.

  Best regards,

   

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint on D&M Leasing, Ft Worth, Tx, and their employee, Ms. ******************************** On 9-19-23, ******************** sold me a 2017 Jeep Cherokee that has had multiple issues. She is very aggressive and rushed me into trading in my PAID OFF 2011 ***** Tahoe LS for a mere $2500 and then rushed through the paperwork for the Jeep, never mentioning "AS IS" and what that meant. In October '23 I informed her the All Terrain would engage as I was driving and I had to stop to disengage, trying to avoid traffic and an accident. Check Engine light was on as well and the code Small Leak. Reluctantly ******* took it to a mechanic. I was without the Jeep when I made my FIRST payment. The Jeep was returned and within 2 days the Check Engine light was again on when I added gas, all icons would flash and the car shut off. The Gas icon remained on also. After being stranded TWICE and having to pay to be towed, I advised ******* that this car was a lemon and asked her for a solution. After listening to her arguments that the car was fine I took it to the dealership in *********** and asked them to have their machine see what was wrong. After a week of diagnostics the fuel pump was bad. No vehicle for another week and a bill of $2700. Borrowed my mom's vehicle which left her home all day or she ran me back and forth. Gas, mileage and a lot of inconvenience for us. The emotional and financial stress this has caused is beyond acceptable for both my mom and myself. I desire a settlement of $6,000

  Business Response

  Date: 06/12/2024

  Dear Better Business Bureau,
  
  We appreciate you bringing to our attention of **************** concerns and for the opportunity to respond in this matter. 

  Regarding the complaint and her experience with D&M Leasing, specifically *******************************, we would like to address the concerns raised in a comprehensive and professional manner.
  
  Firstly, we acknowledge ******************** feedback regarding her interaction with our sales agent, *******************************. We take customer satisfaction seriously and strive to provide a positive experience for all our clients. ********************' intention was to assist **************** in the trade-in process for her 2011 ***** Tahoe and subsequent purchase of a 2017 Jeep Cherokee.
  
  We understand ******************** frustration with the mechanical concerns she faced shortly after acquiring the Jeep Cherokee.However, as the vehicle was sold "as is," we want to emphasize that our team went above and beyond in providing customer service by addressing these concerns promptly. We have attached the invoices detailing the services performed on the vehicle in response to her initial concerns.
  
  Furthermore, when additional issues arose a couple months later, we took the initiative to refer **************** to one of our preferred service vendors to help reduce her costs for service and repairs. We understand that **************** has a family mechanic whom she trusts, and we respect her decision to consult them for further assistance.
  
  As part of our commitment to customer satisfaction, ******************* personally delivered a $500 check to **************** as a gesture of goodwill regarding the mechanical concerns and to express our regret for the inconveniences she faced. We aim to address our clients' concerns to the best of our ability and ensure that they are satisfied with our services.
  
  In conclusion, we value **************** as a customer and appreciate her feedback, which helps us improve our processes and provide better service in the future. We hope that our efforts to resolve her concerns demonstrate our commitment to customer satisfaction and that she will consider D&M Leasing for any future vehicle needs.
  
  Thank you for bringing this matter to our attention, and please do not hesitate to reach out if you require any further information or assistance.
  
  Sincerely,

  Customer Answer

  Date: 06/13/2024

  I am rejecting this response because:   It is Not Accurate and Does Not resolve any of the issues I have had with the Jeep. The only settlement thats acceptable to me , is to receive $7,000.00 so that I will be able to recover all the money I am out . I will definitely not ever be interested in utilizing D&M Leasing again.

                Sincerely,

                *****************************

  Business Response

  Date: 06/13/2024

  To Whom It May ****************** response to the recent communication received from ***************. We appreciate the opportunity to address the concerns raised by the customer and provide further clarification on the matter.
  
  Upon reviewing Ms. ******* demands for a $7000 settlement, I would like to emphasize that our company has diligently followed the terms outlined in the Purchase Agreement, including the disclosure of the vehicle being sold "as is" and the expiration of the warranty period.The "we owe you" form clearly indicates that there were no outstanding obligations on our part beyond what was originally agreed upon at the time of purchase.
  
  Furthermore, the additional services provided, including issuing a $500 goodwill check, were done in good faith to address Ms. ******* concerns and demonstrate our commitment to customer satisfaction. We stand by our efforts to resolve the issues in a timely and fair manner. 
  
  In light of the documented terms of the Purchase Agreement,As Is, the limited powertrain warranty and the actions taken by our team, we believe that the customer's demand for a $7000 settlement is not warranted. Included in this response, please find additional supporting documentation, including copies of the sales agreement, warranty information, and the "we owe you" form.  We trust that these documents will provide further clarity on the situation at hand. 
  
  Thank you for your attention to this matter. Please do not hesitate to contact me if you require any further information or clarification.
  
  Sincerely,

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D&M aggressively pursued an early termination of the lease in order to achieve more benefit from the excess in market value of the truck over the residual credit offered to me --with high pressure tactics. They had a ready market outlet in the form of their subsidiary, Dallas Lease Returns. They went for the big profit. When they failed to get me to bite, they pursued illegitimate means of gaining additional profit:. 1.According to Prestige CU, the financier of the lease, Prestige did not receive the lease payoff from D&M until March 1, 2024, eight days after I wired same day funds to D&M for the purchase of the leased truck, in the amount and with the timing at D&Ms direction. I gave D&M a payoff that was obviously intended to purchase the truck not sit in D&Ms ****** as working capital while the interest factor ran during the delay. That delay was never disclosed up front or explained after the fact. It cost me money and exposed me to undisclosed credit risk.2.According to Prestige CU, the payoff amount they received on March 1, 2024 was $28,838.19. The payoff amount D&M collected from me for selling price was $29,825.25. The difference is $987.06, which D&M kept out of the sales proceeds. D&M didn't disclose anything about or itemize the $987.06 in its itemized statement or any other document, a fraudulent and deceptive trade practice. A non-fraudulent closing statement discloses EVERYTHING, including fees. D&Ms ************** told me verbally that itsr $500 fee was included in the purchase price, but that still leaves $487.06 which D&M kept without any right to do so.

  Business Response

  Date: 06/04/2024

  Hello -

  Thank you for bringing ******************** concerns to our attention.  We appreciate ******************** feedback and take these matters seriously. ************************* President at D&M Leasing Dallas worked with **************** and addressed the matter comprehensively.  The details of resolution took place in their direct dialogue.  **************** is satisfied with the outcome and will acknowledge the same with BBB next week.

  We value **************** as our customer and appreciate the opportunity to continue to earn his business and keep him as a satisfied customer.

  Sincerely,
  
  

  Customer Answer

  Date: 06/07/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted D&M seeking to lease a used vehicle, a 2023 Acadia Denali with about 8500 miles on it valued at about $45000 The sales rep conned me by getting me to do the contract in docusign on my phone where I could not read it while I was with him focusing on the low payment at ******. He conveniently forgot to bring the lease agreement when I bought him lunch a few days later when they had the vehicle and paid him cash $5,123.50 in cash to consummate the deal and take possession of it and he took possession of my 2016 ***** silverado SE ***** edition with ***** miles near my house (he valued it at $16500 trade it because somebody ran into the back of it and it was fixed to OEM specs by insurance but reported in carfax). He was supposed to bring the lease agreement but conveniently forgot it, He said he'd get it couriered to me ASAP but it did not arrive until a week later, the lease agreement was was missing from the paperwork which was just a bunch of boiler plate. what was missing showed the price, payments, and residual value. After several hours, I figured out how to retrieve it from docusign only to find out that the agreed sales price was more than it sold for new according to the ******* document, he verbally told me a figure that was about 10K less at lunch when I paid him and gave him my vehicle. 48 month lease agreement with a total rental amount charged at $8,521. and a residual value at the end of the lease of $25,122. Basically it says all of my payments add up to $40,653 so at the end of the lease I still owe the residual, meaning it will cost me $65,775 to own this used vehicle.

  Customer Answer

  Date: 04/22/2024

  I Have been in contact with D&M this morning.  They promise a manager will call me to resolve this before noon today.  That is 1 hour and 43 minutes from now.  I have the ******* sticker from when the vehicle is new, showing that all they did was subtract the dealer destination charge and used that for the agreed sales price in the agreement for leasing a used car.  A search of cars.com shows an identical vehicle with less miles currently sells for 42K, not 54K. There are also unsold new identically equipped ones that are on the market at less than this.   I don't know how much of this is deception vs negligence, but the net result will be to steal the value of my trade-in a 2016 Silverado LE texas edition with 81.5 K miles.  I told them they can rework the contract in a way that does not s**** me or they can reverse the transaction which they publicly advertise that they will do.  If that does not happen today, then I will let you work your magic while I contact the *** and the ***** Motor Dealer Enforcement Division.  I've told them I am serious about this and we will go to court where they can pay triple damages and all the fees if this isn't resolved.  I am a 66 year old diabetic who cannot read a small PDF document on the phone, and I was guided to sign it without full disclosure with their rep ********************* sitting in my vehicle.  I told him I needed a printed copy ASAP (Didn't happen), he was supposed to bring it for review when we exchanged vehicles and money and he again did not give me full information, focusing only on the "low payment" and not the high residual payoff and high vehicle valuation, but he conveniently forgot the documents.  He promised to deliver by "courier" which did not happen for another week and when it did, it conveniently did not have the lease agreement with the numbers in it.  I spent 3 hours finding and extracting the document from PDF docusign only to discover I was "had".  I had a good experience getting a new vehicle previously so I trusted him as a representative of D&M.  If they fail to deliver as promised today, I will let you know and seek your advice.  I may also contact *********************** at Channel 2 and other media such as KPRC radio where they advertise ************************* and *************************.  ***** is a lawyer, so I may seek his recommendations anyway if they fail again.  The longer this goes without resolution, the worst it gets.  I may just take the vehicle to their business address today and leave it with them after getting a receipt for it.  I may also request a HCSO officer when I do that.

  Customer Answer

  Date: 04/22/2024

  Please close my complaint.  The matter was resolved, thank you.  We had some miscommunication.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Documentation: DNM Car Leasing - Fraudulent Business Practices 1. Introduction:Description of the initial vehicle leased: **** F250 for $952/month..2. Victim of Fraudulent Business Practices:Consumer subjected to repeated safety hazards due to undisclosed vehicle defects.3. Exploitative Transition to a Different Vehicle:Offered alternative vehicles: Yukon or QX 80 Infiniti under false pretenses.Forced into an involuntary lease with misrepresented terms.4. Continued Deception and Financial Exploitation:Second vehicle (QX 80 Infiniti) plagued by immediate technical issues, 5. Emotional and Financial Toll on the Consumer:Endured profound emotional distress and anxiety while driving a vehicle deemed unsafe for herself and her children.Burdened with exorbitant financial obligations, surpassing the affordability of the lease and comparable to monthly mortgage payments.Misled about potential cost savings through lease write-offs, resulting in significant financial strain and hardship.6. Demand for Justice and Restitution:Immediate reimbursement of $12,000 transition charge, a result of fraudulent practices. 7. Condemnation of Fraudulent Business Practices:Firm condemnation of DNM Car Leasing's fraudulent conduct, 8. Conclusion:Affirmation of the victim's status and assertion of their rights as a consumer.Demand for immediate redressal of grievances and restitution for damages incurred.Resolution sought to restore trust in business transactions and prevent recurrence of fraudulent practices.9. Supporting Documents:Copies of emails detailing safety concerns and communication with **** Motors and dealership.Records of communication with DNM leasing agent TK, highlighting lack of transparency.I implore the Better Business Bureau to recognize the egregious misconduct perpetrated by DNM Car Leasing against a vulnerable consumer.

  Business Response

  Date: 04/12/2024

  To Whom It May *********************** appreciate BBB bringing to our attention of Ms. ****** concerns. We have reached out to Ms. **** eager to learn more about her situation. 

  D&M Leasing is currently working with Ms. **** and do whatever is reasonably possible to help.  

  It is our goal to continue to earn her business and provide our highest level of customer service to the best of our ability.

  Sincerely,

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a new car from D&M in Nov of 2023, i found D&M sales is like any other high pressure sales. They will tell you want ever they can to make the deal. I ended up with the wrong model car. The features i was promised the car would have it did not. I traded my car with D&M, when i swapped my car for the new car at the Fort Worth office that day it was raining and close to closing time. The sales guy i had been dealing with promised the features where there, sent me a video to show me how to access the features. The next day I watched the video and to my surprise i found I was mislead. They still owed me a large residual check so I was nervous to rock the boat to much and after spending hours on the phone with these sales guys i knew i still wouldn't get a different model, they would talk until i accepted the model i got. My focus was to get the large check from them, everyday I would call to see if the check had arrived. I needed that check. Everyday they would tell me the check should be here tomorrow. A week goes by and I get a text from the guy who purchased my car from D&M wanting to know if i had another vehicles to sell. So D&M took my car, sold it and took 30 days to get me my check while lying the entire time telling me my check was coming. Now 2 months later i am doing the chase them down for the plates trick. They said in the beginning they would mail them to me right away, not to worry. Just another lie. After i get my plates my next goal will be how to get away from this company as soon as I can, everyday it makes my blood pressure boil knowing that i got suckered and believed everything i heard on the radio and read on the reviews. I did my part as promised with no issues, they have not done anything as agreed.

  Business Response

  Date: 01/30/2024

  To Whom It May *******
  
  Thank you for bringing to our attention ****************** concerns. We have been speaking with ************** the last two days and believe we have addressed all of his issues to his satisfaction.
  It is our goal to continue to earn his business and provide our highest level of customer service.
  
  Sincerely,

  Business Response

  Date: 02/08/2024

  To Whom It May *******
  
  Thank you for bringing to our attention ****************** concerns. We have been speaking with ************** the last two days and believe we have addressed all of his issues to his satisfaction.
  It is our goal to continue to earn his business and provide our highest level of customer service.
  
  Sincerely,

  Customer Answer

  Date: 02/08/2024

  I have reviewed the business response and accept this resolution. Thank you for the help