ComplaintsforPayton’s Playground Home-based Daycare
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I enrolled my child to this Daycare on 3/28/23. Her last day is supposed to be on 8/17/23 but i had to withdraw her attendance on 8/2/23 due to frequent illness acquired at this location. She has a complex medical history that makes her susceptible to illness. This Daycare constantly exposed her to ceiling fans ( even though they promised not to) blowing at maximum speed, making her sick almost weekly. She has missed many days of attendance due to this, but the Daycare operator *********************** demands to be paid regardless of the child being unable to attend, due to an illness they caused. She is threatening late fees, ruining my credit, and taking me to court for services she has not provided. She also randomly closes the daycare for days or a whole week and expects to be paid. She is exploiting and harassing clients. Its my honest opinion that that she intentionally makes my child sick, knowing she will not attend, but demand and make threats to be paid. On 7/28/23, she submerged my child in an inflatable pool, and let her sit around in wet clothes until we picked her up. She became very ill running fevers of 103 degrees. After this incidence i stopped doing business with her, because shes harming my child. I want her to stop harassing me and to stop expecting me to pay her till 8/16/23, because my child is never going back there again. I have tried to reason with her multiple times for the sake of my childs wellbeing, but all shes done is escalate her threats of ruining my credit. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.