ComplaintsforMCR Foundation Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In January of 2020, MCR Foundation Repair was hired by the seller of my home, Good **************** LLC, to repair my foundation prior to our closing date. They were instructed to stabilize the home and add an additional beam to the pier and beam foundation, and have an engineer inspect the work. This work was completed and an engineer report was issued. Two weeks ago, I had two third party companies come out to my home to inspect my foundation due to severe shifting, sinking, and swelling of the floors, and a beam falling out of the side of my home. Both third party foundation companies came to the conclusion that the work done by MCR Foundation Repair in 2020 was not only defective, but deceptive in what was presented to us via the engineer reports. All beams they placed under the home were placed horizontally instead of vertically, and were not supported with joists. This has caused all beams under the house to fail, including falling out of place and completely cracking in half. Upon calling the ****************** permits division, I learned that on top of doing defective work, MCR Foundation failed to apply and secure a permit for this work. It is now going to cost me $18,000-$25,000 out of pocket to undo and fix the damage that MCR Foundation did to my foundation. They are refusing to take any and all responsibility for the work that they did, even though ********************* (the owner of MCR) stated he knew he was not doing the work properly nor legally upon repairing my foundation. Additional money was included in my offer to the seller upon the completion of these repairs, however, my foundation wasnt repaired, it was destroyed and I was lied to about the condition of the repair. I have asked MCR Foundation, the seller, and the engineering company to do the right thing and correct their mistake, but they dont want to take any responsibility. Im asking BBB to further assist me in the repair of my foundation, the way it shouldve been done in 2020.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
THEY ARE NOT HONORING THEIR WARRANTY AS STATED IN THE CONTRACT. THEY REFUSE TO SHOW UP AND PERFORM WARRANTY REPAIRS WITHIN THE WARRANTY TIME FRAME.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.