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ComplaintsforTexPro Foundation Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Invoice: #****** Date: 07/18/2019 Work description: Installed 10 Concrete Pressed Pilings / Permit, Lifetime Transferrable Warranty See attachments.Foundation repair was performed by Texpro Foundation repair in 2019. As of today (5th Sep, 2023), one of the piers installed under the garage appears to be failing. I called two times to schedule an appointment for them to come and take a look. During the first call (8/28/2023, 4:05 PM), I was told I will be called back and was not called back. The second call (8/29/2023, 12:50 PM), I was entered into their system and was told I would be contacted, but silence after that (today is 9/5/2023). I am still waiting, while the crack in the garage wall appears to keep getting worse due to the drought we are having here in *****, **. I did not demand that they fix anything under warranty. I only mentioned that I hold a warranty from their company.All payments were settled in 2019 and nothing is due from me.If a business won't help a customer and advise on the work they performed in the past, why even offer a warranty? And what should I do? Keep calling forever? Please come out deny the warranty if it cannot be honored so that I start shopping around. Thank you.Customer response
01/12/2024
I would like to formally close the complaint against TexPro foundation repair. TexPro foundation repair showed up at my property today (1/10/2024) and addressed the issues I have been having with their warranty. ARASIMHAN (******************************************************)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.