Business ProfileforVeteran Garage Door Repair

Purchased a new garage door in 2023 it is now 2024 and I attempted to close the garage door and it would not. I noticed that one of the rollers from the door was wedged in the track preventing the door from moving. I pressed the but to attempt to close the door and fix the issue that appeared to be minor. In doing so the door then went up partially and then instantly began to attempt to close. This is when the door stopped approx halfway and the roller that was wedged came off track causing 2 additional rollers on the opposite side of the door to become off track. I called to company and scheduled a tech. The tech came out and said it would be $270 for the repair as it is not under warranty. I then asked why if the door was hardly a year old and that is when the tech replied the track rail is too close to one side of the wall and caused the track to warp. I let the tech know that the installers make this mistake if in fact this is a mistake. Tech then called his manager and manager let him know it would not be covered and that the repair could receive a $30 discount and be $240. I let the tech know that I would call management and see if anything else could be done. I then called management they stated they would get back in contact with me regarding the issue. Tech returned to take photos of the door and that is when business called back and tried to further explain that repairs are not covered under warranty due to track being damaged possibly due to installation. The estimate then went from $240 to over $600 but the company would reduce to $400. I then asked to speak to someone else within the company at a hire level and that is when I was told there was nobody else I am speaking to the highest level possible and that nothing could be done. The lady I spoke to was rude and insinuated that it was something me or someone within my family did to cause the door to come off track which is totally untrue as there was no damage. No accountability from this company.