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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I tried to cancel an order the same day I made it. I've emailed and website chatted for days and no one responds.I just want a refund, nothing has been shipped.Customer response
03/05/2024
Ive sent this business a few emails and tried their chat box since 2 March and I get no response.
Business response
03/06/2024
We have received no request for cancellation this bbb complaint is the first communication I have scene in regard to this order. Please see the link below it contains all terms and conditions agreed to prior to purchase. **************************************Customer response
03/06/2024
Emails sent to company:
CANCEL ORDER #TS-240302466
**************************;<******************> Tue, Mar 5, 5:58?AM (1 day ago)
to sales, shipping, shop
Please cancel this order.
I've sent a few emails and used your chat but no one responded.
******************************
Combat Disabled ******** Veteran - (USMC)
Operation Desert Shield * Operation Desert Storm
Operation Enduring Freedom (DOD)
Operation Resolute Support (NATO)
DOD Contractor * OCONUS * CI HUMINT * FMS * FSO * SAP--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Fwd: Thank you for your purchase!
**************************;<******************> Mon, Mar 4, 1:52?PM (2 days ago)
to sales
---------- Forwarded message ---------
From: **************************;<******************>
Date: Sun, Mar 3, 2024 at 6:59?PM
Subject: Re: Thank you for your purchase!
To: TacticalSkeleton.com <*************************************>
Please cancel this order.
Sorry for any inconvenience.
Thank you.
Very respectfully
On ******** 2, 2024 at 4:02?PM TacticalSkeleton.com <*************************************> wrote:
Thank you for your purchase!
Your order nr. #TS-240302466 is being processed and we will inform you as soon as we ship it. You can track the status of your order by clicking the button Order tracking.
Order tracking---------------------------------------------------------------------------------------------------------------------------------------------------------------------
Re: Thank you for your purchase!
**************************;<******************> Sun, Mar 3, 6:59?PM (3 days ago)
to TacticalSkeleton.com
Please cancel this order.
Sorry for any inconvenience.
Thank you.
Very respectfully
On ******** 2, 2024 at 4:02?PM TacticalSkeleton.com <*************************************> wrote:------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Customer response
03/06/2024
I am rejecting this response because: I sent proof I asked them to cancel this order almost immediately. I want this order canceled and a refund issued.
Business response
03/06/2024
We will be more than happy to process your request. Your request must be handled through the proper channels please review the link to the faq page that was provided to you and follow the proper steps to complete your request. Your orders was placed less than 3 business days ago and has not even had the opportunity to process completely. Submitting complaints to the bbb instead of submitting a cancellation request through the proper department with the company is not going to expedite your request please review the faq page and submit your request properly and we will be more than happy to get your order cancelled.Customer response
03/06/2024
I have reviewed the business response and accept this resolution. I would ask if the business would send me a direct link to cancel this order, via my Gmail.Customer response
03/14/2024
I followed the company's request (Tactical Skeleton) to request a cancellation of my order and get a refund. I went to the FAQs, which led to a chat and the chat said send **** ********************************* a cancellation email (see below): It's been 8 days and no refund. I didn't get a response from **** and the chat box wouldn't answer any other questions.
Cancel Order #TS-240302466
**************************;<******************> Mar 6, 2024, 4:06?PM (8 days ago)
to ****
As directed by your company, please cancel my order #TS-240302466,
and refund my mastercard.
Thank you and sorry for any inconvenience
v/r
******************************
Combat Disabled American Veteran - (USMC)
Operation Desert Shield * Operation Desert Storm
Operation Enduring Freedom (DOD)
Operation Resolute Support (NATO)
DOD Contractor * OCONUS * CI HUMINT * FMS * FSO * SAPCustomer response
03/18/2024
I followed guidance here to request a refund. I submitted an email as directed by the company. it's been over a week and no refund, no response.
next steps?
Customer response
07/01/2024
This has been resolved.
The BBB was a tremendous helpInitial Complaint
11/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a fully built upper in July and was informed that it would ship in August. I called back in September, October, and November about my delivery and was given the same response each time, "it's almost finished." It is clearly not almost finished.Business response
11/15/2023
We do apologize for the delay in shipping your product our minimum lead time on all of our manufactured goods is 6-8 weeks minimum and unfortunately in this instance we did exceed our lead time do to machining delays on our barrels. Once again we apologize for the delay and I will be having one of our managers reach out to you personally to see if there is anything we can do to help make up for your inconvenience.
Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered product on line 25 November 2022. Website said 6 to 8 weeks depending on availability of parts. Emailed in February website changed to show 8 + weeks. Got called said didn't have power, cant get materials, and just to busy with multiple orders. Now website says "current estimated lead-time between ***** weeks." I've Emailed and got no response. Product is custom ar 10 $1699.99.Business response
11/27/2023
We do apologize for the significant delay in your product being delivered during this time our area faced severe weather causing power outages and broken pipes that destroyed machinery and raw materials required to manufacture these custom products causing the significant increase to all lead times . We understand your frustration and if there is anything we can do for you please don't hesitate to contact us directly.************Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a product on 8/14/2021 for $1,199.98 from these folks. I read the FAQ's and patiently waited throughout the initial timeline (over 4 months). After 5 months I sent an email and received no response after several weeks. All the customers on here are asking for in some basic communication and would probably be understanding but it seems you leave us no choice but to resort to resources like this.Business response
03/14/2022
Business Response /* (1000, 5, 2022/02/21) */ Mr. ********** I do apologize for the extended lead-time required to complete your custom product. Typically we are able to complete our these orders in the minimum estimated lead time of 20 weeks but unfortunately delays in raw materials have caused significant setbacks. I have looked through my emails and do not see any request for status updates from you but, I am happy to provide you with one now your product has completed machining, assembly, testing and is currently in quality control you should be receiving tracking information this week. IF you have any other questions our FAQ page has 3 phone numbers to contact and 2 separate emails to directly contact myself or the shipping department for any status updates. Once again I want to thank you for your patience and please don't hesitate to reach out directly at any time with any questions you may have. Consumer Response /* (2000, 7, 2022/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
01/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have confirmation of my order and have not received a tracking number or status of my order. It has been 22 weeks since the item was paid for on 8/28/2021. My order numbers are*********** in the amount of $1,649.98 and order number ********** in the amount of $1,1149.98.Business response
02/24/2022
Business Response /* (1000, 5, 2022/01/25) */ Contact Name and Title: Mike H***** GM Contact Phone: ********** Contact Email:************************** We do apologize for the delay when you placed your orders you were made aware that there was a minimum estimated lead time of 20 weeks which you agreed to prior to completing your check out process. For order number R626987201 That being said it completed testing yesterday and is currently in quality control you will be receiving tracking information today. In Regards to Order number ********** Prior to checkout you were informed that the product was on back order and still was in machining processes and had no expected ETA available. You should be expecting that order within the next couple weeks. Attached to the complaint are screen shots our our lead times at the time the order was placed As well as your agreement to the terms we appreciate your patience in this matter and look forward to getting your products out to you as soon as possible. Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response with detailed information. I will accept the response once both orders are received.Initial Complaint
08/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid for a product on Feb. 24th and still have not received it. Almost 6 months later!!!!!!Business response
11/19/2021
Business Response /* (1000, 10, 2021/09/21) */ The order was fulfilled a couple days after the case was opened and we resolved it with the customer directly and he advised us he would be removing the invalid bbb complaint when he ordered he was aware of a minimum lead time of 20 weeks. Which he must physically type the word yes I agree in order for the purchase to be completed this needs to be removed from our BBB history completely I cant have erroneous complaints affecting our business when the customers are 100% aware of our minimum lead times and have multiple points of contact within our company to get information pertaining to there orders this customer never contacted us only filed this complaint.
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