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Find a Location

Cylinder Heads International has 1 locations, listed below.

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    Business ProfileforCylinder Heads International

    Hydraulic Cylinder

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3900 E Jefferson St, Grand Prairie, TX 75051-2428
    BBB File Opened:
    3/7/2005
    Years in Business:
    56
    Business Started:
    1/1/1968
    Business Started Locally:
    1/1/1968
    Contact Information

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/20/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I made a purchase from seller December 15 2023 for 2 rebuilt cylinder heads that advertised a 12 month warranty in the amount of $606.43 order # **************. I didnt install parts immediately because of financial issues plus items have 12 months warranty right. I was able to pay my mechanic to install parts 4 months later after installing parts mechanic informed parts are defective and leaking oil so I emailed seller twice with no response. Then emailed again as a new buyer and got aggressive response telling parts were 6 months old and return window was not available. I responded by telling seller parts werent 6 months old because parts were defective and I wasnt able to use them so emailed seller again about refund he said 30 days where up and I can only ship back to rebuild parts that are supposed to be rebuilt in the first place I asked if seller to cover shipping and mechanic fees for removal and got no response just like the first 2 emails I was ignored. Now Im stuck with this parts on my engine and when they are removed Theres miscellaneous items like gaskets,silicone,bolts ,time and labor that I have to pay for. These parts are not used by me only installed because turned out defective. I tried working with seller but he was too defensive about his quality control that I had no control over I paid for auto parts that didnt work

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Greg S

    1 star

    03/06/2023

    *BUYER BEWARE* I would've given less stars if it was possible! I bought some 799 truck heads from them recently and the valves were junk! They claim on their website that they do a 3 angle cut job and mine were old, pitted and beat up valves that did not seal. I called them to see what the heck and they basically told me I was a liar, when I offeres to send them pics he refused and said he cant tell anything from a pic. I then offered to send them back and he said no! He, the owner, was more shocked that I tore "his" heads apart and I needed to just put them on the truck and they would seat themselves. The intake valves had a lip from being so used and both intake and exhaust valves were so pitted it wasnt funny. I then had to get new valves and have a local company make it right. This was my first motor build and I thought i did my do diligence on finding some good heads being mine were destroyed but I was severely wrong and had to learn the hard way. The way he acted on the phone made me believe he knows they are s******* people over, so please do some research and dont buy anything from this company!!! Btw they did not pay for return shipping on my cores, it was added to my cost

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