Business ProfileforKeys on Wheels

On January 17, 2024 I called Keys on Wheels to assist with me being locked out of my vehicle. A guy in a van came to assist, it was freezing cold and took over 2 hours as he did not have a key faub with him to provide, but charged my credit card $281.45. I paid for a faub that would serve to lock/unlock my doors, click my alarm on and open my vehicle's rear hatch. I was only provided a single plain key that only starts the ignition and has never functioned to even manually unlock my doors. At the end when I had to leave hours later to pick my child up from school, the guy shoved my glove box to make it shut and jammed/damaged it with his force. I have items inside that I still can't get to bc the key provided won't unlock it. It's jammed because it won't open even tho the key moves the lock. I showed him this problem before he left. It was completely functional before this. I even allowed this company to reschedule the appt to provide a faub to me a couple of weeks later, even though I live over an hour away from their closest service area and they didn't show up after I scheduled in advance. I called in and said, hey where are y'all and was told they'd send someone and to wait another 30 minutes. I was by this point beyond upset and drove home. They have refused to provide a full or even partial refund and I was hung up on by a customer service rep while explaining the issues even though miraculously I was not cursing or being disrespectful at all. She said I was interrupting her and hung up. ?? I actually wasn't and she just didn't want to address the issue. They monetarily owe me at the very least a partial refund for price difference between the regular key (works for ignition only, nothing else) and the faub I paid for, in addition to more than likely having to repair my glove box. I'm can get an estimate from my dealership if needed. Photos of credit card pymt, jammed glove box, key I was provided & style of faub I paid for but didn't receive.