Business ProfileforKeturah Health

I received psychiatric services from this business from 10/21/2021 to 01/03/2023. On 02/03/2023, I was in contact with the billing department regarding a bill that was not processed through my insurance before being sent to me. I received a prompt response stating that they would look into the issue. On 03/08/2023, I was told that I needed to wait ***** days for insurance to respond to their claims. This was the last non-automated message I received from Keturah Health. I spent many hours working with my insurance companies to understand why I received such a large bill when I was covered by two insurance plans. On 08/14/2023, I sent an email to Keturah Health which outlined each error and its resolution. This includes direct phone numbers to the insurance representatives who worked with me on identifying the claim issues. Rather than a response from the billing team, I have been sent the same incorrect bill via email and text multiple times. Since it has been over one year since the dates of services, I cannot submit claims to insurance myself.Additionally, I believe that I may have been billed for services I did not receive. I have been billed for CPT code *****, which is a charge based on appointment length. All of my appointments occurred either via the telehealth website or phone, and my phone call log has no record of an appointment lasting for longer than 15 minutes. I believe I still have access to these records should they be necessary.I have been attempting to work with this business since 02/03/2023 and am frustrated by their lack of cooperation. I have spent multiple days learning about my insurance policies and have even gone as far as telling them exactly how to resolve the issues. I am happy to pay this bill once it has been adjusted so that I can move on with my life.