Business ProfileforRF Installations, LLC

I purchased a security screen door from ********** which was installed by RFI Installations in April 27/28 2023 by ***********************. I notified ********** that I was not pleased with the security screen door and wanted it removed and returned. I corresponded with ******************************* the Field Manager for RFI west coast support center to arrange a day for them to remove the door and return it to **********. Finally 3 months later ******************************* scheduled July 21,2023 to send one of their employees to remove the door. Employee *********************** was sent to remove it and when I asked for a receipt he told me that ********** would contact me. I thought this was reasonable at the time because he was a contractor with **********. At that point I began to wait for ********** to credit my account for the return of the door. I had already paid $500 on the purchase price of $1512.68 for the security screen door.I had to file a dispute with ********* ********** because my account was never credited for the return of the door.Citibank ruled in my favor in the dispute and ********** sent me a check for the $512.68. I began to wait for my ********** account to be credited $1000 for the balance of the returned door.The credit never arrived. On Dec 18 2023 I received a letter from ********** in Gray, ********* stating that they were reversing the decision on my dispute and holding me responsible for the full amount of the door that was removed and returned to them, in the amount of $1512.68. Neither ********** nor RFI Installations has told me what happened to the door they removed from my house. ********** is ignoring my numerous letters and Ive not gotten a response from RFI Installations yet to letter sent 1/22/24 as of yet.I am not responsible for the loss, theft, or disappearance of this door. It was removed by RFI Installations who contract with ********** and whom had the duty of care to ensure the door was properly returned and the return logged.