![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCraftinghills.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order date: 11/29/22 I ordered a Christmas ornament from craftinghills.com. I received my order confirmation and then shipping information. The tracking number show my home address. I received a notification that it was delivered. Ther was nothing at my address. I check the track with **** it shows it was delivered to an address in Virginia. I live in New York. I contacted the seller through their site. They said the **** was hacked and they're having multiple issues with shipments. I contacted the post office. They stated they there was no hack and it was delivered to the address they was printed on there label which was a Virginia address. I've contacted the seller multiple times to try and get a refund. The address it was sent to is nowhere to be found on my order. I've contacted the seller multiple times. They keep giving a run around and have now stopped respondingBusiness response
03/21/2023
Business Response /* (1000, 5, 2022/12/28) */ the package is at the local post near the customer's address; however, we do not know why **** hasn't delivered it yet. Also, the customer disputed via ****** and already received the refund. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.