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ComplaintsforThe Wallwood
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered two ornaments from famiily shop online for over $50. They advertised them having the rings for the strings attached as black and behind the people in the ornament. That's not what I received. They attached rings to peoples heads which were terrible. They also weren't 3D as shown in their pictures. I asked to have them fixed or a refund and they have refused to do either even though what they sent me isn't close to what the advertised. The ornaments had a return address as ***********************************Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a custom sign **************** established 2021, Zuni, Virginia. I received a nice sign but it was for a different Apiary I'm Abington Va. I contacted the company and received an E-mail from Ellie saying it was being addressed. I mailed the incorrect sign back. I have not heard another word or package from them. Debra B*******Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A Christmas ornament was ordered which included a specific picture which was sent at time of order. Received cheap looking ornament with wrong picture. Upon attempting to contact the company, I received no response. Would prefer a correct ornament.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.