5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Pat L
2 stars09/09/2023
got my order wrong, both sides not included spoke to manager, **** she didn't speak, English very well. didn't offer any compensation except to return with the order, this is the store on ******, in Arlingtonn I leave over 20 minutes away, Just given a heads up to check order.Review from Valencia F
1 star06/07/2022
Pollo Regio (Drive Thru0
**** W *********** Rd Dallas, TX XXXXX-XXXX
Check ****
Server: Fatima M
I ordered 2 whole chickens with the rice and beans. My total was 47.62 for the the order. When I got home, I notice that the refried beans container was swollen and the beans were bubbling out out the container underneath the wrapped plastic. I didn't even have to smell them to know that I had been served spoiled/sour beans. I went back to the restaurant only to be asked did I want another container of beans. No one apologized, No one offered a free meal on Pollo Regio. All the way back home I was just sick to my stomach thinking about the food I had been served. My family wouldn't touch the chicken or the rice. I believe that I should be refunded for the meal that we didn't get to enjoy because the bad food preparation on their part.
Thank you
Pollo Regio Response
06/08/2022
********* thank you so much for the review. We appreciate you sharing your feedback and we are very sorry for this experience you had. This is very unacceptable and we will be looking into this as soon as possible. We'd like to learn more about your visit and we will send you an email soon.Review from Antonio C
1 star06/03/2022
Went to Pollo Rejio in Grand Prairie Tx , on East Main st, they would not take my $5 American bill cause it was partially torn, said it was company policy. I felt discriminated cause it was a slightly torn bill. Poor company policy.Pollo Regio Response
06/03/2022
******** your feedback is greatly appreciated. We are very sorry to hear about your experience and any inconvenience it may have caused. We will be emailing you shortly to learn more about this. We look forward to speaking with you soon.Review from N/A .
1 star04/25/2022
I called this location to give me corporates number to file a complaint and they said they only had Human Resources number so when they gave it to me it was a Chilis Number..... this was a manger that gave me the number by the way. Pollo Regio should do a better job at who they hire as managers for this is not the only location where they don't have managers who know how to actually deal with customers/employees the right way.Pollo Regio Response
04/27/2022
We're very sorry to hear about this issue you had. We would like to learn more about your experience if you could please email us at ***************@polloregio.com when getting the chance. We hope to hear from you soon.Review from Rosa N
1 star12/10/2021
Staffing at Pollo Regio needs to be addressed. I placed on line order at 11am for a noon pick up. I arrive at 12pm to pick up my order and it wasnt ready. I waited an additional 15 minutes. When I asked to speak with a manager, the manager could not speak English. I have a 30 minute lunch, time is of the essence for me. Pollo Regio needs to hire competent staff, English speaking and computer skills.
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