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Find a Location

Loan Star Title Loans has 1 locations, listed below.

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    Business ProfileforLoan Star Title Loans

    Title Loans

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    810 E Main St, Grand Prairie, TX 75050-5835
    BBB File Opened:
    1/22/2018

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I took this loan in December of 2023 and when the process was explained to me I was told that as long as I made the payments through the portals in my account It would help bring down my principle amount. I explicitly asked if I was required to go in for this and was told no that I could pay to the portal and this would automatically be applied or call into the store and this could be applied.I have made every payment early and in full ($450.00 that I can barely afford) which should have contributed to lowering my principal amount. But it wasnt. Even when I took the loan I was pressured into providing other household members income (roommates) in order to qualify. This should have let me know something was off. They also offered me $60 off of one payment (some sign up bonus) which I applied to my full payment in an additional effort to lower my principal.After doing some further research once this came to my attention I reached out to my branch and the woman was combative and rude telling me no there was nothing they could do to help me or work with me. I have now paid somewhere near 206% of this loan and still owe 90% of what I borrowed (as of today as I have had to refinance a third time since Dec 23) I am sure this percentage will increase by my next payment as I am accruing $15 per day. I cant afford this endless debt or being without my vehicle, the stress has been giving health issues. The original loan amount was for $1500, I have made $450 payments all year totaling $3088.61 (including todays payment). I would like my title back at this time as my loan has been more than paid in double. After signing my second refinance paperwork, I am being told I still owe $1300+ in addition to the $15 per day I will be continuing to accrue while I work on paying this loan.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Denise D

    1 star

    12/22/2023

    Stay away from these people. They will smile in your face to get your business, but the moment that you have problems making your payments, they will only think about taking your vehicle. They will not work with you. They don't care if you tell them that you're barely able to buy food for you and your kids as long as they get paid. If you get social security benefits, DO NOT DEAL WITH THESE PEOPLE. THEY DONT CARE IF YOU CANT SURVIVE AS LONG AS YOU PAY THEM. HUGE MISTAKE ON MY PART. I WONT DO IT AGAIN.

    Loan Star Title Loans Response

    12/26/2023

    We do not have a customer by the name of "*********************************" in our records.

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