Business ProfileforDFW Fun Bus LLC

On 10/21/22 our group was to be picked up in Fort Worth at 5:45 and driven to Dallas.At 5:30 we still had not heard a word from our driver.We had to pay for 2 Ubers to make it to our dinner reservation in time.We finally got ahold of the office manager Tyneka Allen and she said they had to switch buses due to an oil leak on the first one. After dinner the driver showed up at 9:20.The bus had clearly not been cleaned since its last use and the speaker system was entirely broken.The driver tried for 15 minutes to fix the speakers but to no avail so we did not move until 9:35.We had a quiet drive back to FW and were piling off the bus by 10:25.Even more upsetting was there was a hole in the school-bus-style doors and they wouldn't close and were flapping partially open on the freeway.When this was brought to Ty's attention by sending her a video she said we should have gotten off the bus? Since we wouldn't want 8 girls in an unfamiliar area late at night that thought didn't enter our mind We paid $590 for 4 hours.Because we were only on the bus for an hour, Ty originally promised a refund of 3 out of the 4 hours we paid for,which we assumed would be $440.However, she now says that we are being charged for 2 hours ($295) because that is the price for a pick up and drop off,despite us showing her time-stamped photos of us in the restaurant and our home proving we only rode in the bus 1 hour.To receive a partial refund of $295 she requested an NDA be signed because they don't want bad reviews Ty was extremely rude and aggressive with both me and my mother Tracy *****, she said they would fight us if we tried to dispute the charge with our Visa.She said they would win and we wouldn't receive any type of refund then. When we asked for the managers name and phone number we were told he doesn't speak to customers.We feel we are due a full refund of $590 for the lack of/poor quality/unsafe service received.To date the NDA has not been signed and no refund has been received