Business ProfileforSafety Tubs Company, LLC

I had a new shower stall installed by American Standard and the job was completed on 4 May. After the very first time I showered, I immediately noticed a problem. There was so much water on the floor opposite the shower stall; water leaks out of the corner where the plastic seal and the wall meet. It turns out that the wall isn't level or straight up and down, side to side. The wall, the side where the shower fixtures are, is concave on the right side from about the middle to the base. So much so, the installer had to add multiple layers of shims to the lower hinge, a thickness of about 7-8 mm. Even after adjusting and pulling the seal from the glass in an attempt to make it meet the wall did not cut it. Now the plastic seal is not properly seated in the glass pane and there is still this clear gap between the seal and the wall that allows water to splash out. This problem occurs when simply taking a shower. When you attempt to spray the wall to clean, water gushes out in volumes. I have raised this issue multiple times with the design consultant, the installer, and customer service, and the problem is still outstanding. I'm getting the run-around. Additionally, the installer broke a floor tile and it has been basically downplayed by American Standard. Now the baseboard is starting to bulge because of water intrusion.