ComplaintsforDallas Veterinary Surgical Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I took my dog in for surgery 2/1. Following we were having issues taking medicine. They were not helpful and dismissive. Told they cant do anything to call my vet. I did and my vet helped. Called to tell them I thought a s**** was loose to only be degraded and its a pin if you wouldve read the estimate you wouldve known that my dog is in pain so I havent slept. Today I went in and emailed about my concerns my dog wasnt putting weight on her leg I was told I was not allowed to schedule back with them for 4-8 weeks. She cannot get up on her own.Business response
02/18/2022
I spoke with ****************** and got the issue resolved. She came in for a recheck and all is well, she will be responding that this is resolved today!Customer response
02/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.