Business ProfileforSmart Start

Shortly after installation the device inside my car quit working. I called the company and was told that I would have to have my car towed to the service center at my own cost. I was told that if it was the device that caused the issue, that I would be reimbursed the cost of the tow. I had my car towed and it was confirmed that the device was at fault. I was told to call the number posted*************) to get reimbursed. After several weeks of calling that number and being forced to leave a messages, I spoke to another department out of frustration that directed me to the incident form online. After filling out the form and submitting it with the SquareUp receipt I was given from the tow company, I got a reply saying: "Tow receipts must be from a licensed tow company that is registered in your state to legally conduct towing services. The tow receipt must include an itemization of the tow charges, including mileage, cost per mile, pick-up, and drop-off locations." ABSOLUTELY NONE of that was communicated to me before I chose a tow company or after my car was fixed. I contacted the tow company and requested a receipt with the details and resubmitted it. It was denied again saying the receipt was "made up" on the another date... It was "made up" on the date I requested the detailed receipt from the tow company! I called the company and was told there was no way of contacting a supervisor or manager to resolve this. I was told to resubmit another incident report(which has gone no where so far). I've been given the runaround for 5 months now trying to get reimbursed.