ComplaintsforBank of the West
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unauthorized payment was taken out of my account. I did authorize by phone $2000. And $4000. Payments to both **** of America credit card accounts for **** and master card. However, they took $2436.42 from my account as well that I did not authorize nor was this payment made by me online. However, they are not returning it and calling it a payment on my card I now have to pay. Finally they came to conclude they owe it back. However, they said I would receive in 25 days now they say 30. Please help and it affected my credit score this needs to be adjusted back since I pay my payments before due date to keep my credit score up. Thank youBusiness response
03/04/2024
March 4, 2024
Re: Complaint ID ********
We believe you have mistakenly identified our Bank of the West (ABA/Routing #*********).
We are a locally owned community bank,with (8) branches located in and around the Dallas/Fort *****
area of North ***** and (1) branch located in ******, *****, (1) branch located in ************, ***** and (1)branch located in *************, *****. Our corporate office is headquartered in *********, *****. Our website is www.bnkwest.com.
I have verified through our database that we currently have no accounts (and have not had any accounts) in the name of ********************************.
According to the information provided - the complainant resides in ***********, *****. We do not have any offices and/or branches in or around the ***********, ** area and are not affiliated with any other Bank of the West in *****************.
Thank you.
***********************
VP/Assistant BSA Officer
Bank of the West, *********Initial Complaint
10/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We have a Bank of the West credit card. We have accumulated $426. dollars in reward points and cannot use them. We have been trying to contact their customer service for three hours. They keep hanging up on us after waiting 20 minutes. we have called 3 Bank of the West phone numbers, 2 *** numbers as well as Master Card. Same run around at all three. Bank of the West kept transferring us and dropping us during the transfer. BMO bank which bought out Bank of the West credit cards months ago told us that they couldn't help us because the transition hadn't been fully completed and gave us a different phone number for Bank of the West which was handling the transition. That Number dropped me after I had entered all the information they requested. Master Card would only take a payment and then transferred us to an entirely different bank. No help there! THIS IS THE WORST RUN AROUND I HAVE EVER FACED. 3 HOURS OF MY DAY WASTED WITH NO RESOLUTION.Business response
10/20/2023
October 20, 2023
Re: Complaint ID ********
Dear *********************,
We believe you have mistakenly identified our Bank of the West (ABA/Routing #*********).
We are a locally owned community bank,with (8) branches located in and around the Dallas/Fort *****
area of North ***** and (1) branch located in Vernon, *****, (1) branch located in ************, ***** and (1)branch located in *************, *****. Our corporate office is headquartered in *********, *****. Our website is www.bnkwest.com.
I have verified through our database that we currently have no accounts (and have not had any accounts) in the name of ****************************
According to the information provided - the complainant resides in **************, **. We do not have any offices and/or branches in or around the **************, ** area and are not affiliated with any other Bank of the West in *****************.
Thank you.
***********************
VP/Assistant BSA Officer
Bank of the West, *********Customer response
10/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 27th 2023 I was informed that despite me only making one payment of $500.00 to my credit card with bank of the west, two payments of $500.00 were made in error that I did not cause, leaving me with a balance due back to me of $120.74 . On June 27th I requested immediately for the bank to send me a check for the amount. They confirmed they sent the check. I waited until July 28th and I called them because I never received a check. I spoke to ******* a credit card supervisor over the phone. She was rude unprofessional and discourteous to me. She did confirm however that she performed a stop payment on the first check and sent out a new check and I reconfirmed they had the correct address. Taken aback by how awful ******* treated me and I had suspicions even though she said she sent a second check, after the way she treated me I didnt think she actually did, so I called the local bank of the west branch on **** w Sahara in ********* and I spoke to ****** about this and she called back the credit card department to confirm a second check was sent and she confirmed that it was . I called back on august 11 because I still have not gotten my check. I spoke to ****** another credit card supervisor and she confirmed it was sent and to wait another week. It is now august 21 and I havent gotten the check. I spoke to ***** the local branch manager and she told me she just spoke to the back Office and they said that the second check was never sent because I allegedly hung up which is clearly not true and I knew ******* did something because of how awful she treated me . However, I spoke to two different supervisors who confirmed the second check was sent . ***** told me I cant request a second check until after the 28th of august now because they are merging with ***. I have been lied to, mistreated, and given the run around for over 2 months now. I want my money back and I want these calls to be pulled. This is wrong and needs to be investigated.Business response
08/21/2023
*****Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- Have an RV financed through Bank of the West since 2020 - ******** has lost multiple payments - ******** will not take the time to determine the cause - ********s loan department says the account from which the money would be withdrawn from is wrong. ********s Internet Department says I have not changed the account in over a year.- I have had the same bank account since ****s - Wanting something on record before repoBusiness response
08/17/2023
Please see the attachment.Customer response
08/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I selected the wrong a Bank of the West.
Regards,
*****************************Initial Complaint
06/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I refinanced an RV loan with them in March ************************************************************* title on this RV. I am paying on a vehicle I cannot use do to no registration. I have asked them not charge me on this loan until this is resolved. I have asked to speak to someone that can resolve this and I have been refused names, emails or numbers. I have told them if this is not resolved in the next 10 business days I will be returning RV. Nobody at company is willing to fix thisBusiness response
06/27/2023
Re:Complaint ID ********
Regarding the above referenced complaint, we believe you have mistakenly identified our Bank of the West (ABA/Routing #*********).
We are a locally owned community bank, with eight (8)branches located in and around the Dallas/Fort ***** area of North *****, one (1)branch located in ******, *****, and one (1) in ************, **. Our corporate office is headquartered in *********, *****. Our website is www.bnkwest.com.
I have verified through our database that we currently have no accounts (and have not had any accounts) in the name of ***************.
According to the information provided - the complainant resides in **********, **************. We do not have offices and/or branches in or around the **********, ************** area and are not affiliated with any other Bank of the West in *****************.
Initial Complaint
05/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have sent several requests to remove inaccurate reporting on my credit report for account ******xx original amount $19000. This vehicle was returned under lemon law and the full loan remainder was paid. There are late payments that are inaccurately reported. This account was not paid late. This is negatively impacting my credit report. I would like all late payments removed and updated.Business response
05/19/2022
This customer appears to be trying to resolve an issue with another Bank of the West, based in *****************. We are a small community bank based in *********, ***** and only have branches in *****.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.