Business ProfileforMetro's Best Residential and Commercial Cleaning Services, LLC

I contacted ***** and ****** from metros best cleaning services. I had previously used them on a rental and thought they did a decent job. A really good job on the carpet cleaning so with no hesitation I contacted them again for that rental property deep cleaning. Unfortunately.. my experience this time was really poor. From the time they showed up to the service they provided. I was quoted $350 for a vacant house deep cleaning. As last time the deep cleaning includes baseboards, fixture dusting, deep full thorough cleaning for a rental or a house going for sale. Unfortunately... the cleaning this time was not good at all. Mirrors has streaks all over, windows were not wiped clean, baseboards were not even touched, oven still has dry grease on it, dishwasher was not even opened, spiderwebs were not cleaned. To my surprise when I contacted ***** the owner as any small business would do is to make things right for have a repeat client/ customer. No.. he argued, blamed, and derailed from the issues at hand. He blamed the painters for urine stains on the baseboards behind the toilet. Then blamed the toilet being flushed and liquid coming out somehow making it to the baseboards.. Then he blamed not cleaning the baseboards as the painters job when I had been very clean that the house would not be fully painted as it was fully painted a year ago and needed a full though deep cleaning as the house had much dust. Simple enough... I figured well they will make things right and go and finish the job they have been paid for but no. My mistake was paying them before checking the work. ****** learned. I trusted them since this was the 3rd time they did work for me. At this point I am hiring a cleaning lady to go and finish their job. I am asking for refund of $200 as this is the amount she is quoting to clean the house in the condition it was left. Deep cleaning is a deep cleaning and they failed at providing the quality of service they should as a cleaning/ renovation company.