Business ProfileforKubota Tractor Corporation

I entered into a finance contract with Kubota Credit Corporation on 7/31/2023 for the purchase of new equipment, 'Homestead Package' comprised of a tractor, implements, and zero turn mower. First payment due 9/3/2023. Initially I made payments manually via the Kubota mobile app. In Nov 2023, my stepfather was diagnosed with aggressive terminal cancer, requiring 24 hour care by my mother and I. Due to this and continuing to work a full time job and necessary farm work, I made the decision to put all possible monthly bills on autopay to lessen the monthly burden, including a manual payment to Kubota and change to auto draft for future payments, next scheduled payment in Dec 2024. On 3/20/2024, a driver came to my farm to collect the equipment, citing a pickup order by Kubota for lack of payment. This was the first I learned there was an issue. I did not receive written communication or email notification of late or non-payment prior to this night. I offered to pay any amount due immediately to prevent the collection but was told by the driver he could not accept money and I would need to contact the dealer. He also told me he had heard from other customers there was an issue with the ********************** website and he had to pick up several other equipment who said the same thing-no notice of late or nonpayment. He said he would keep the equipment on his trailer to bring back. I called the dealer first thing next morning, but they said the computer wasn't updated. I repeatedly called Kubota Credit Corp and was told I could not make the missing payments and that the equipment would be sold unless I paid the entire amount, which was greater than the financed amount. I offered a cosigner, catch up payments immediately, to reinstate our agreement, and was disappointed Kubota Credit exercised 0 flexibility with me in resolving the issue after learning there was a miscommunication and/or potential website issue, along with a death in my family during this time (my stepfather).