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Find a Location

Grapevine Ford Lincoln has 1 locations, listed below.

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    Business ProfileforGrapevine Ford Lincoln

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    801 E State Highway 114, Grapevine, TX 76051-4187
    BBB File Opened:
    12/15/2009
    Years in Business:
    15
    Business Started:
    6/23/2009
    Business Started Locally:
    1/1/1999
    Business Incorporated:
    4/24/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • BFVT Motors Inc.
    • Grapevine Ford
    Business Management
    • Mr. Chaz Gilmore, General Manager
    Contact Information

    Principal

    • Mr. Chaz Gilmore, General Manager

    Customer Contact

    • Mr. Chaz Gilmore, General Manager
    Additional Contact Information

    Fax Numbers

    • (817) 481-3563
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    33 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have now taken my vehicle to **** 16 times with the same exact issue. These problems started over 19 months ago, and the same problem has continued throughout that entire time. I took my vehicle to Grapevine Ford and provided full documentation of all the work that's been done on my vehicle. I informed them of the dangers of driving this vehicle because it will stall while pulling out into traffic. I have several near misses. I have almost been hit multiple times because the vehicle stalls at dangerous moments. All these details were laid out to Grapevine Ford and ********************* when I dropped off the vehicle to them the first time. They have a full history of all the work that's been repaired. I had the ******* of their shop drive my vehicle and he told me that he knew there was a problem with the vehicle that had to be repaired before it left their shop. They kept my vehicle for weeks on end and failed to provide me a loaner vehicle. They attempted to charge me thousands of dollars for repairs I had already paid for until I provided proof that I had already paid for those items and they were under warranty. They then returned the vehicle to me with the same exact problem that I dropped it off with. The vehicle stalls dramatically from 0 to 20 mph every time you drive the vehicle. I took the vehicle back to Grapevine Ford once again with the engine fault light on and advised them of the issue. I provided pictures of the issue. I have videos as well. Grapevine Ford kept my vehicle for weeks but finally claimed there was "nothing wrong with the vehicle" and that they had already fixed it. Even though they kept my vehicle for weeks, they provided only 10 days worth of a rental car. **************** calls me and insults my intelligence and very rudely proclaims there is nothing wrong with my vehicle. The car broke down right away (AGAIN) and had to be returned (AGAIN) to Grapevine Ford. Terrible service. I'm starting to doubt that anyone at **** knows what they are doing.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela A

    1 star

    04/02/2024

    Made a purchase with *********************** with ************* in June 2023, last year. Paid with a legal & lawful negotiable instrument. All communications were via email. We asked ************* to make sure that the instrument cleared their bank before us purchasing the vehicle. GF delivered the truck to us. Within a week later, we get pulled over by *******, ** police stating the car was reported stolen. The documents were on my phone, they would not let me show them, we were automatically disregarded/dismissed and found to be a criminal without any investigation. I told the police to call GF to come and bring the physical papers but the police said they were coming but never did show, lie. The next day, the Grapevine Police detective ************************* called and told me that GF dealership should never have released the vehicle without the funds clearing the bank. There was clearly no mens rea on our part! They are conspiring to imprison and villify the consumer who by law can utilize Negotiable Instrument, read the laws, ask ***************** Treasury. ******, ** police confiscated the vehicle without allowing to show all ownership paperwork and emails that proved GF lied and told us the funds had cleared their bank to harm us, how evil. ******* told us they would return the instrument and it has NOT been returned. On 4.1.2024 while visiting *********, ** and being stopped by *********/***** ** police, ****************************************, they arrested ******* saying that there was a warrant for Felony Larceny without our knowledge at all. RELEASE ******* now, proud veteran! Emails and voice recordings to prove mens rea/malicious intent, conspiracy, etc. by Grapevine Ford and all involved. GF said the instrument was returned to us but it was not, lie. Why wouldn't a company want to see our evidence, such as emails and voice recording which would clearly cause ******* to be released immediately? I see that this is a common practice for Grapevine Ford! I pray someone will help me!

    Grapevine Ford Lincoln Response

    04/09/2024

    Please note that customer used a non-valid check to purchase the vehicle. This case is currently in the hands of the Grapevine Police Department and the customer should contact them directly regarding their issue. Thank you.

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