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ComplaintsforHUND Denmark
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Complaint Details
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Initial Complaint
02/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order #***** placed January 12, 2023 for 4 Foot Round Vibrant Colored Soft Rolled/Round *eather *eash - ?"- 4 Feet S to M Dogs / Pink/Purple Solid Chrome $72.99 + $4.99 Shipping.The WRONG ITEM WAS SENT. I received " - 4 Feet * to X* Dogs. The latch hook is far too large to couple with the HUND Denmark Small matching collars I purchased separately. The 3" latch hook on the incorrect * to X* leash I received is way too heavy to be safely used on my puppy's neck. Despite the repeated emails, detailed photos including measurements as proof of the WRONG ITEM SENT, *****, owner of HUND Denmark refuses to correct the company's mistake. *****'s initial response was a written promise to replace the * to X* leash (sent in error) with the size I ordered/paid. However, following that initial email ***** has failed to provide a Return Shipping *abel, the promised replacement leash or even further responses to my multiple requests.Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
12/28 ordered dog collar from Hund Denmark. Received - too large. Reached out several times about receiving shipping label for exchange via emails, phone calls, and texts. No reply. Mailed back collar with instructions for the exchange then emailed, called, and texted more. No responses.Initial Complaint
11/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have not received items paid for. No communication has been possible with Hund since my shipment became an issue.On September 25, 2021, I placed an order on the Hund Denmark website, Order# ****. I received an email confirmation and thank you right away, which was nice.1. Dog Treats 1 - Turkey Sweet Potato 2. FURBALL - No Pull Harness 1 Made to Order Harness 3. Coat Protective "GIZMO" Rolled/Round Leather Collar For Extra Sensitive Dogs 1 18-in Blue- Chrome The total charged to my credit card: $174.92 USD.The harness is a special order item so I knew it would take a little while. After requesting a status update on October 18th, I received a nice email from ******************************* on the 19th that stated: Hello ***, We are in the process of hand making your custom harness in Denmark. We are expecting to receive it in about 1-2 weeks when we will then ship your entire order to you. Let me know if you have any other questions. Warmly, ***** Hund Denmark.On November 5th I received a nice email from Hund that indicated my order would ship within 24 hours, along with a **** tracking number: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420532269305510923000803660389 The tracking information states that "Pre-Shipment Info Sent to ****, **** Awaiting Item" ever since November 5th. On November 14th I emailed to let them know that the items still have not been received and that **** tracking states that they still have not received the package. I have not heard anything back. Their website states that they are having trouble with their email and to text "HELP" to ************. I have done this twice, yesterday and today. I have also called their listed number, which is the same as the one I texted and an automated voice says the mailbox is full. I went to their ******** page today and sent a message in Messenger requesting someone contact me, please. There are some recent reviews on judge.me with similar issue. I hope they are ok
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.