Business ProfileforClassic Tile & Plaster, Inc.

Contracted Classic Tile to repair ice storm damage to pool. Their contract said $10,135. They ended up charging $10,675. Have no idea why they charged more.Oct 17, 2021 e-mail, I said Pebble Tec was rough. ******* Manager replied "being new there may be rough edges left behind. We have polishing pads to remove those." Pebble Tec rep * ******* Manager came out on Nov 2. Manager said it was rough * would send ****** to fix. 3 weeks later still nothing from them. Sent another e-************ response was his dry suit had seals that needed repair. I sent more e-mails didn't receive any more responses from Manager.Sent another e-mail Jun 30, 2022 that it had been EIGHT **************** had been done. Jul 17, sent another e-mail that I still had not received a response from Manager and I would contact BBB. Their non-responsiveness and unprofessionalism in correcting problems over a period of 9 MONTHS has forced me to take action. Their e-mail response, at 3:00 PM July 27 that they were going to be there at 8:00 AM July 28, So, I am to be at their **** and call after 9 MONTHS. They knew the issues * could repair them without me repeating myself again and again on what they had to do. Both gates unlocked.Another issue, listed on the Oct 21 e-mail, I stated that their tech put wheeled cleaner in pool on Oct 4 * pool was finished Sept 17. This was well before ***************** Pebble Tec instructions page 4, under Important Notes. His response was "Our tech would have not done anything to compromise your finish, Rule is plaster/quartz/Pebble Fina." That is not what Pebble Tec instructions state. It is for Pebbeltec/Sheen/Fina/Brillance. They violated Pebbletec instructions/voided warranty. My pool is PebbleSheen.Their admin left me a VM, at 8:15 AM July 28 that I needed to go there and tell them what to do. It had been covered what they needed to do in the numerous e-mails and visits. They well knew what to do to fix due to these interactions with Classic/******* Manager.