Business ProfileforPROCO Roofing, LLC

My experience with ProCo Roofing was far from satisfactory. A couple of years ago, they redid our roof, and we were assured it was covered under warranty. However, after experiencing a roof leak following recent rains, I contacted their project manager for inspection. Initially, he seemed willing to address the issue, suggesting fixes and scheduling a worker to come out.However, my hopes were quickly dashed when, two days later, the project manager informed me that, despite our warranty coverage, the company would not address the problem. He cited vague reasons about excessive weather conditions and blamed the design of our home for the issue. Regardless of such claims, one would reasonably expect a roof not to leak under any normal circumstances.Upon his suggestion, I reached out to one of the owners of ProCo Roofing for clarification. The owner outright refused to honor the warranty, insisting on charging me for the repairs. Despite my insistence that the leak was clearly a roofing issue covered under warranty, the conversation quickly devolved into hostility. The owner resorted to derogatory language, labeling me as "entitled" for seeking resolution for a problem covered by their own warranty.In frustration, I mentioned my intention to leave a review of my experience, to which the owner responded with a threat of legal action. It's disconcerting to see a company fail to stand behind their warranty commitments and resort to aggressive tactics when faced with legitimate customer concerns.Despite assurances from the project manager that the leak would be fixed under warranty, the owner's refusal to honor this commitment demonstrates a profound disregard for integrity and accountability. It's evident that ProCo Roofing prioritizes profit over principles, undermining the trust and confidence of their customers in the process.I would like for the roof issue to be addressed properly to weather all climate conditions with reasonable expectations.