Business ProfileforOba Farms

I hired Oba Farms mobile petting zoo on 10/31 at 10 am. I was told they were going to arrive 30 minutes before my event began to set up. One man arrived on time with a cage of rabbits. The other man driving the trailer arrived 10 minutes before the event start time. The petting zoo enclosure brought was too small to fit the animals much less the children. When I approached the attendant about this I was told this was all they had and that he needed a source of water for the animals. I told the attendant that I had ordered a package big enough to hold 20 people he just repeated himself. The animals were not treated kindly as they were unloading them from the trailer. Two minutes before our start time they were still setting up with their trailer blocking the entrance. I reminded the attendants of our start time. They were still setting up when children arrived. The older attendant told me he needed a "source of water." I told him that when I booked the event I was not told the animals were going to need a source of water. If I had known this I would have staged them in a different location. The attendants response was that the animals needed water quick because they had been "loaded ** in the trailer since 5 pm yesterday and hadn't had any water since then." That is 17 hours without water and he was putting pressure on us to somehow bring water for the animals under his care! He allowed 4-5 children to enter the animal enclosure when they arrived. Not only were the children stressed but the animals were too because the enclosure was too small for anyone to move around comfortably. We were so disgusted with the service that was being provided to us that we asked them to pack up and leave 10 minutes after our event started. I tried reaching out to a manager twice on the day of the event and then again 48 hours after the event. I was told he would call me. Nobody has returned my call. We are just asking for a partial refund for the service they did not provide.