Business ProfileforFreedom Ford By Ed Morse

I purchased a vehicle from here and the service after the sale is horrible. I drove two hours to get this truck and noticed on the way home that there was a significant chip in the windshield that had been covered by the "as is" notice. Since it was a Saturday, I called Monday and my salesman, Ethyn, insinuated it wasn't there when I left, and if it was it was filled. It is not. I also only received one ***. ***** stated he would try to locate the other and mail it. After reminding him multiple times, he stated the previous owner lost it. I purchased the most extensive warranty offered (5k). I did not receive any coverage details and was told they would be mailed to me. I called ******, the finance manager, who sold the warranty, and was told all I would get was the contract I signed, which is just the name and phone number of the warranty company. I was led to believe I had coverage for the windshield, but the chip is not covered. I was led to believe everything electronic was covered, but the *** is not covered. I was led to believe I had roadside assistance, I do not. Roadside assistance is offered by the ***** if you live in *****, I do not. ****** said it was a misunderstanding. I completely understood what he said, it was misleading. My advice, take pictures of the flyers on his desk because that will be your only proof and don't expect them to follow up on anything they say after the deal is done!