ComplaintsforNissan of Greenville

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1/4/2024 I bought a Nissan Sentra.I originally purchased a service plan.I paid the car off and requested a refund on the ************* and service contract.Totaling around 4000 total.I was told i had 60 days to cancel w no penalties.I did just that.I was told 6 weeks..Anyway i contacted them on 2/20/24 in person and dropped off the cancellation request.I then emailed Manager on 2/20/24 2/23/24 and again on 3/6/24.He finally replied on 3/6/24 and said everything was okay and i had everything he needed.I have tried countless times to contact after i received a 5.00 refund..No answer.Since i bought this car i have not been contacted by anyone from dealer ship .At this time i just want my refund.I do have copies of email correspondence confirming what i wrote.I again tried to contact them on 3/27/24 and 3/26/24 no answer again Anyway i would like a refund immediately

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was told by the sales man I was getting a 100k mile warranty for free. I didn't receive a copy of each document that I signed. Once my financing was all approved I logged in to my financing account to review everything. I realized I still owed the entire sales price of the car. I put $4,900 down. When I reached back out to the dealership I was told that was because I purchased a warranty and reconditioning. I was flat out lied to! I don't even have a copy of any documents stating what I supposedly paid for the "free" warranty and reconditioning. I don't even know what reconditioning is so how could I have paid for it?

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Jan 27,2024, I purchased a 2021 Nissan Rogue from Nissan of Greenville. I was told that this was a certified preowned vehicle by both the Salesman Dakota and the finance manager ******. The Carfax also showed it was certified. When we were signing the Buyers agreement, I asked ****** about where in the contract that it said the car was certified. He said it was not in the contract but was in the computer. Today when I checked with the service department, he told me there was nothing in the computer about any maintenance agreement . Being a certified vehicle includes a year of free maintenance.I am only wanting what they told me came with the car.

  Customer response

  04/03/2024

  This is a copy of the car fax where it was offered as a preowned certified Nissan.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dealership cancelled a service contract for me in 1/2024. Initially we were informed the process can take up to 8 weeks. Once they get the money suddenly we have to wait 6 months for them to send it.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle on February 15, 2024 with a warranty ******************************* told me the warranty was ******* miles powertrain for a used vehicle. I called the company through whom the warranty is through and they told me its only for ****** miles which would put me at ******* on my truck it was not for ******* miles as he said. He also said I could call and have it canceled. I have called left a message and he has not returned my call. I want the extended warranty canceled.

  Customer response

  03/18/2024

  I have added emails response from ***************************** beginning last week in regards to refunding the warranty. He is coming up with all kinds of excuses.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Nissan put an AUL warranty on my truck. I asked them to take the warranty off of the truck, the dealership had me sign papers and the dealership said they would send off cancellation for me before I took the keys. They never did. Almost a year later of fighting the dealership, AUL warranty paid the full amount back to dealership for the cancellation 3/6/23. Nissan cashed the check and never sent to my finance lender I have proof they have been paid buy AUL. I have sent several emails and phone calls. I have copies of emails. *********************************** from nissan of Greenville owes my ****************** over $3000 they where paid I cant get a response. I have admissions from them they received it.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently purchased a 2016 Subaru Outback from this dealer, I agreed to travel over one thousand miles from AZ to TX on the basis of an agreed upon APR, monthly payment, and total cost of $24,692 (as offered on their website). I spent over $500 on travel expenses as well, and all we had to do was sign the paperwork when I got there. The financial representative at the dealer, Alvin D****, had all paperwork ready and I did not realize until after leaving that the total cost I saw and signed was not including the extended warranty I agreed to pay. I came to find out that they charged me a total of $27,625 for the vehicle on top of the warranty. I have tried reaching Alvin, the sales person I worked with Ryan P*******, and even the general manager Jasmine C****** but I appear to be blacklisted from the dealership at this point. The only email I got back that same day was an attachment of a signed document with completely different costs then any of the signed and copied paperwork I was sent home with, so it appears it was forged? Because it includes a "reconditioning fee" which is NOT on any of the documents I signed. To make matters worse, there was a tire pressure monitor light on the dash which they told me just needed to be cleared at a tire shop, but as soon as I got home I found out that no sensor was actually replaced and I had to pay $280 to fix that. So I was lied to about that as well. Finally, I just received a call from my local dept of motor vehicles here is AZ stating that they neglected to send a title re-assignment form from when the dealer received the vehicle from South Bay Kia. They couldn't get ahold of Nissan Greenville, and I definitely cannot either, so I risk not receiving the title to my car because of their negligence. All I ask is that they honor the price that they offered me & send all proper paperwork for my title, as a reputable company that is a minimum to be expected.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have a lease with Nissan and have had multiple issues with reps not honoring what they say they would do which lead to my credit getting hit majorly. Was promised exemptions multiple times which we're placed on account . Spoke to manager who finally put extension on however still wasn't applied!!!! Paid off past due then was told to call and do a lease extension since my car was stolen! Again no extension was placed another issue!!!!!!

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle 05/17/22. Spoke with Dillon at dealership on 5/18/22. Was told back up camera would be replaced, a key fob would be provided and when the back up camera was replaced they would figure out how to hook the phone up to the stereo via Bluetooth. 05/24/22 I had to contact the dealership to find out what was going on to be told parts were in and an appt was scheduled for the following Tuesday. 5/31/22 Car brought in to be fixed. I was told by Dillon that a key fob could not be replaced. That it wasn't possible. After telling him "we both know its possible, you're just not willing to even though you told me you would". Dillon said it the money would come out of his pocket, they already had too much into the vehicle. The service department told me Dillon is in finance and can't promise anything. Although he went to the manager before he told me what he was able to do. He said he could get me into a different car or what was my bottom line. I said I wanted the back up camera and the keyless entry (key fob). He spoke with the manager and said they could do that. They are fixing the backup camera, but that is it. Dillon and 2 salesmen told me when the camera was fixed the blue tooth would be fixed also.

  Business response

  09/07/2022

  Business Response /* (1000, 18, 2022/07/28) */ it is my understanding, the customer was aware there was not two keys with this vehicle, nor a fob and agreed to purchase the vehicle this way. only after the time of purchase did this become an issue.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a Nissan Juke March 23 2022, Car Fax report stated there were no issues with the car. I was assured that the car was in great running order. I was also informed all the necessary checks were preformed on the car. I drove the car a total of less than 2000 miles. when it died. I had to have it towed to Nissan of Paris where they promptly informed me that the battery was corroded along with the cables. If all the checks were done properly a service member should have seen and replaced corroded cables and battery. I attempted to drive the car home when it broke down again and had to have it towed back to Nissan of Paris. This time I was informed that the transmission would need to be replaced. I contact Nissan cooperate office by email. I was assured that I would receive a return phone call and the case was being investigated. 4 days later I received an email that the case was being closed. I was never contacted by Nissan cooperate office or Greenville. The service rep from Paris I was and continue to deal with name is Mike. Nissan will not even return calls to him.

  Business response

  10/31/2022

  Business Response /* (1000, 20, 2022/07/28) */ We do inspect vehicle before selling them. If they do not pass inspection they are not sold. we always ask that we get the opportunity to look at vehicles ourselves rather than another nissan dealer. there is also an extended warranty on the vehicle that should help with repairs if they are covered, and cover the cost of a rental for the time the vehicle is in the shop. Consumer Response /* (3000, 22, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did buy the extended warranty but should not have had to use it. And if Nissan did indeed inspect the vehicle then they would have seen the cables and battery that were corroded. Again this vehicle was not inspected or you would have also notice the tire light on. I believe Nissan sold this vehicle knowing it was defective just for the Commission. And insisted on the extended warranty to cover the repairs I was going to have. And the warranty did not cover all the repairs nor did it cover the tow truck fees. I had to pay over $3000 dollars out of my own pocket. I want this money refunded!

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