ComplaintsforKal Enterprises
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Back on August 29, 2021, I ordered 4 poles for my wife's dual lounge zero gravity swing's canopy. I was told they would ship in a few weeks after the MN State Fair was over. I have left numerous messages and emails with them through the months after and I keep getting the run around "I'll call you back with status" or no response at all. On 11/2/2021 I emailed them. 11/5/2021 got response that it would be checked on and will get back to me. I got no response so I emailed them on 11/11/2021 & 12/6/2021 for status and got no response. I have left numerous phone messages with no return calls and my wife called last month and left another message and they didn't return her call either. The payment was taken out of my bank account right away but here I am almost 10 months later still trying to find out why I've never received the product .
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.