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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Refund for prorated remaining amount of contract of unused service when cancel submitted in writing at location because I paid cash. This is well documented and the cancellation reason was because they so Transgender men in the women's bathroom and locker room which caused my adolescent daughter to be traumatized, PTSD and depression.Business response
05/20/2024
Planet Fitness is a Franchise owned and operated independently; we do not own this location. Please forward this complaint to the correct owner ship group.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.