Business ProfileforQue Bottle

I purchased a bottle from this company, and within weeks the cap split and broke. I asked for a replacement and was sent a new cap. This cap broke in the same exact way a few weeks later, I asked for a refund. I was sent another replacement cap and told by the company that the they knew there was an issue with the caps and they were redesigning them. I received a third replacement cap which broke once again just days after I received it. So, that is 3 caps in a few months that the company knows are defective. They are refusing to refund my money because the bottle is "used". This is an outrageous abuse of customers. This company is knowingly selling a defective product. I have emails from the company that I can send if necessary. This is from the last email: Hi ******,We're sorry to know that the replacement cap has cracked too; however, we can't issue a refund for used items. I've reached out to the team so we can figure out the best approach, also the new batch of caps shouldn't have the same issue since it has been improved. We'll notify you once we have an update.Best,***** Que Bottle Team On Wed, Mar 16, 2022, at 10:20 PM, que Bottle <*****************************> wrote:Hi there,Thanks for reaching out! We've received your request and will try our best to get back to you soon, normally within 2 business days.Feel free to check out our frequently asked questions here in the meantime: www.quebottle.com/pages/faq-support Please do not respond to this email, as we will respond to your original inquiry.On Wed, Mar 16, 2022, at 10:19 PM, ***************************** <*********************> wrote:Hello,I received my second replacement cap about a week ago, and the new cap has already cracked just like the 2 previous caps. At this point, I think you should just send me a refund. This cap is defective, as I was told by customer service in your previous response, and I am tired of requesting and then waiting for replacement caps. I am very disappointed in the lack of q