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Find a Location

Firehouse Decks has 1 locations, listed below.

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    Business ProfileforFirehouse Decks

    Outdoor Living

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Heath, TX 75126-1909
    BBB File Opened:
    3/22/2022
    Years in Business:
    2
    Business Started:
    2/25/2022
    Business Started Locally:
    2/25/2022
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Chase Hatch, Owner
    Contact Information

    Principal

    • Mr. Chase Hatch, Owner

    Customer Contact

    • Mr. Chase Hatch, Owner
    • Mr. Mike Penney, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Shannon M

    2 stars

    10/24/2022

    Firehouse Decks (FD) scheduled time to replace 1 beam & 2 bases-$500, paint top of arbors-$100 & replace 1 plank & paint balcony-$300) FD said they would evaluate & replace any rotten wood at an additional charge. We had talked about our original arbor had a slight slope on the arbor top so if we wanted to add a roof we could. FD arrived & replaced 1 beam & 1 base. When FD replaced the 1st beam they just leveled it with the back part of the arbors taking away the slope & the option to be able to add a roof. So now my arbors dips (slopes) on one side (the original side as planned). When FD was getting ready to replace the 2nd base they suggested to replace the 2nd ********* agreed. FD stated that they did not *************** to haul any wood for the replacement pieces on ***************** FD said they would let the wood dry for 2 weeks & return to complete the remaining estimate **************** top & now adding replacing the 2nd bean) plus bring something to break up a very large chunk of cement that they left (from digging up the 1 beam). I paid FD $500 & did not have them replace the bottom trim on the 2nd beam because they were to return 2 weeks later to replace the 2nd beam which included the trim. I contacted Firehouse Decks a few weeks later & the reply was that it was not cost effective to come back out to complete the additional estimated work. I asked FD to pick up the ************** a base on the other beam. I received to reply. The cement was a very large piece that my husband had them move under a tree. They wanted to leave it at my fence outside my kitchen window. After FD left I found more cement on the side of our house & some in another area by my fence. They did not clean up the area nor did they finish the job paid for. I just want them to come replace the 2nd base, if nothing else. I paid for that base. I would not suggest using Firehouse Decks.

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