Business ProfileforNorthwest Real Estate & Property Management

I am filing a complaint for the third time with NWR since January 2023. I have moved out of the home and paid rent due. Now, I am being charged $1300 for painting upon move out that I already complained about it a previous complaint.I still feel that the painting charges are UNJUSTIFIED and DO NOT AGREE with the final charges. That being said, I am ready to move on and after months of communication with NWR, I reached out to the broker **************** to say that I would like to settle the matter and make a payment plan to pay the $1000 they are saying I owe due to painting the rental home. I reached out in an email to say that I wanted to take care of the matter and asked for a payment plan. I did not hear from the company for over 48 hours. This is common, as they are always late in response to emails and are NOT communicating. When I finally did hear from NWR, they said they "Don't make payment arrangements with someone that is not a current tenant" and told me that they had sent my account to collections. I never received ANYTHING in writing about collections. When I emailed to question this, I was told they made a "mistake" and my account wasn't in collections. They are refusing to work with me even though I told them I am a single parent of 3 children and needed an arrangement to pay. They demanded payment in full and refused to work with me. I was given 6 days to come up with $1000 or they will send me to collections even though I agreed to pay/requested a payment arrangement. I feel that NWR continues to be unfair in this matter. I will pay what I owe, I just need a payment arrangement. They refuse to work with me. I feel that this matter needs to be resolved fairly. A payment arrangement is possible and should be offered. I am not refusing to pay.