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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was at work on April 14th I work 3am to 1p I came home The Quailty Tree Service cut a tree for a neighbor but the tree was in my yard they asked the person who was at my house that has no say if they could drop a few limbs in my yard as long as they clean it up.when I get home there is a whole tree that was in my yard to begin with cut completely down a whole tree not limbs and left in my yard for me to pick up when asked if they were gonna clean it up they said we charge the customer 850.00 to cut and clean but I was not the original customer come to find out the customer who is my neighbor is not a customer but a friend of someone from the company and they were just supposed to cut limbs to keep them from falling into neighbors yard but they came into my yard and cut my tree without permission from my landlord whom they should know since she has done business with them at this house in the last 2 years I went to speak with the owner and he is not here now this is very unprofessional...Business response
04/28/2022
We did get permission to cut it. I think it was either ********* dad or her husbands dad that was there. We said we would cut the tree down for free because it was dead. We told them we couldn't haul it off and he said that was fine. We were working in the other yard at that time and they came complaining that we left a mess in their yard. I told them they gave us permission to do that. I sent one of my guys out there to haul the limbs to the side of the road where the city could pick it. They were happy with that. We will not leave a customer unsatisfied even if we have to take a loss.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.