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ComplaintsforDiesel Zone Repair
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ****** the semi truck to the *** truck Repair, LLC to replace the clutch. ********, the *** truck Repair manager understood that I only wanted to replace the clutch. He charged me $3983 for the clutch from original equipment manufacture part ****** from the dealer upfront and I paid.Before removing any components from the truck, ******** saw a crack on the transmission housing. He took a picture and sent to me on the same day for more serious work. I asked ******** to hold to the job and give me a new quotation before removing any components from my truck.However, ******** intentionally remove more components which including the oil pan on the engine which wasn't necessary. He requested me to pay additional $3200 labor for disassembled and reassembled fees plus $35 per day storage fees. He withheld my truck and $3983 the refund OEM clutch money till now
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.