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Find a Location

Asset Living has 98 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Asset Living

      4971 Martin Luther King blvd Houston, TX 77021

    • Asset Living

      1230 FM 1960 Byp Rd E Humble, TX 77338

    • Asset Living

      1800 Bering Dr., Ste.320 Houston, TX 77057

    • Asset Living

      18551 Timber Forest Dr Humble, TX 77346-2539

    • Asset Living

      9251 Burdine St #399 Houston, TX 77096

    Business ProfileforAsset Living

    Apartments
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.26/5stars

    Average of 35 Customer Reviews

    Customer Complaints

    472 complaints closed in last 3 years

    157 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Asset Living has 98 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Asset Living

        4971 Martin Luther King blvd Houston, TX 77021

      • Asset Living

        1230 FM 1960 Byp Rd E Humble, TX 77338

      • Asset Living

        1800 Bering Dr., Ste.320 Houston, TX 77057

      • Asset Living

        18551 Timber Forest Dr Humble, TX 77346-2539

      • Asset Living

        9251 Burdine St #399 Houston, TX 77096

      Headquarters
      4971 Martin Luther King blvd, Houston, TX 77021
      BBB File Opened:
      8/12/1999
      Years in Business:
      23
      Business Started:
      3/1/2001
      Type of Entity:
      Partnership
      Alternate Business Name
      • Somerset Place Apartments
      • Deerbrook Forest Apartments
      • Assett Campus Housing
      • Elm Grove Apartments
      • Asset Plus Properties
      • Parque View Apartments
      • The Park at Voss
      • Parcside Townhomes
      • The Residence On Lamar
      • Southwind at Silverlake
      • Asset Plus Corporation
      • Deerbrook Gardens
      Related Businesses
      Business Management
      • Mr. Ryan McGrath, President/CEO
      Additional Contact Information

      Fax Numbers

      • (713) 268-5111
        Primary Fax
      • (281) 812-6102
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      473 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/03/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      lived here for almost 2 years. It was decent at first but when Asset Living bought my complex, it didn’t just go downhill, it fell off a cliff. So many people moved out within a few months of this place being bought by Asset and they can’t give these apartments away now. Marissa is the worst property manager ever. She is rude, condescending and otherwise just doesn’t care about her tenants. Me and my next door neighbor had been dealing with severe ceiling leaks for weeks but at least they offered me a bucket 6 hours after I reported water gushing through my ceiling. I had actual sewage overflowing in my dishwasher but they refused to call a plumber. They blamed the maintenance delay because of ‘staffing issues’. It’s shocking that no one wants to work for this place. But don’t worry, the guy that eventually showed up almost launched the old dishwasher out of my window when he tripped and fell while carrying a dishwasher full of poop water through my living room. Apparently the other guy wasn’t the only one drinking on the job. When the property was sold, Asset swooped in and erased all of our original resident portals so there was no way to look at our original account information. Then they said that our utilities were not being billed properly and they proceeded to charge us an additional $200 dollars per month, no explanation & no documentation The mold and overall air quality in my apartment was so bad that it was making me incredibly sick. I had to break my lease and move out. They failed to do any kind of repairs for months and I was left with no choice but to move out. It’s been 2 months and I still have no idea where my security deposit it. I was constantly mocked and laughed at for my disability and I was told I was ‘being dramatic’. It might seem like an affordable place to live in a decent neighborhood but it will cost you your sanity in the end. Avoid this place, there’s a dozen other complexes nearby. Trails at Harris should be condemned and closed.

      Customer Reviews

      35 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katie P

      1 star

      07/19/2024

      I will never rent from one of their properties again. They took over our San Antonio complex about halfway through our lease. The portal was never transitioned properly. I couldn't send messages or maintenance requests. After hours phones never worked. I got fast busies and hang ups. That problem disrupted someone's event because music was to be turned off, but wasn't. They couldn't get help. When the new Asst Manager arrived they did fun things, staff was nice and seemed to care but there were inexcusable issues. Very loud fire alarms went off many times, scaring our dog. It would shut the internal doors, causing horrible heat and no circulation in hallways. The last time it lasted a couple weeks and they wouldn't allow doors to be propped. The elevators made horrible noises and the one we used most never had an inspection certificate. I asked about it and was told that the previous mgr had it in her name, so they couldn't take care of it?? Dogs peed in the hallway and carpets were stained. We were moving out of state and gave ample notice and a forwarding address. Our lease ended 6/13 but we left a couple weeks before that and cleaned, so they could lease quickly. A few weeks ago, I was told there was a final inspection and we would get our whole deposit back, minus the water bill. When I followed up, I was told it was mailed 7/12. A week later, I was told it mailed 7/16. As of July 19, we have yet to get it. By law in TX, landlords are required to return deposits within 30 days of vacating, which means they have broken the law. I could seek compensation of 3x my rent, plus $100 and legal expenses. I called Asset a couple of times (and had before when we were having issues) and not once have they returned calls. They could care less. They charge 5% of your rent if you are 3 days late (but I was always on time) but they do this? The apts are expensive so there should be better care. As of today, our old apartment is still vacant. Gee, I wonder why....

      Local BBB

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