ComplaintsforChristian Brothers Automotive Franchise - Eldridge
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
CBA on Eldridge owes me $1940 to uphold and follow through on the words of David A. -manager of CBA Eldridge. On November 22, 2023 I paid CBA on Eldridge $5135 for transmission work that was performed by A+ Transmission on Dairy Ashford on my 2016 Ford Explorer. David A. told me that CBA gets a "preferred rate" with A+ and that he would "transfer" this preferred rate to me. He told me that CBA would not make any money on the job - that they would charge me the price that A+ charged them "to assist in the matter". In an email to me from CBA there is a link to the A+ Quote and it shows a credit card payment that CBA made to A+ in the amount of $3195 which is $1940 less than what CBA charged me. I questioned David A. about this discrepancy numerous times over the past few months and his explanation has changed. First he said the $3195 was for the labor only (labor to disassemble the transmission to diagnose problem) and that the parts were on a separate bill which he would let me see, but he has never produced it. Then in another conversation he said the $3195 was for the parts only (that they had to pay for the parts first before they could proceed with the work) and that the labor was on a separate bill and said he would let me see it, but has never produced it. David A. is not standing by his words and has not been truthful in his explanations. This past week when I asked him for the last name of Patrick, the manager with A+, to include in this report he said he does not know his last name, but he had previously told me they were "good friends". David A. has lost my trust by choosing not to follow through and has made no effort to produce the evidence I have asked for regarding the price discrepancy. CBA needs to refund $1940 to me to honor what I was told about getting the preferred rate. Anything less will not be acceptable to me. Thank you, Susan *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.